ServiceNow
Pages for ServiceNow ITSM customers weighing a self-hosted open-source service desk, mainly GLPI, against staying on ServiceNow cloud or moving to its customer-operated Private Stack.
ITSM and service desk
Open-source alternatives to commercial IT service management and service desk tools.
Jira Service Management
Pages for Jira Service Management customers facing the end of Atlassian Server and Data Center and weighing Zammad or GLPI on their own infrastructure.
Zendesk
Pages for Zendesk customers moving customer support to self-hosted Zammad, which ships a dedicated Zendesk migrator.
Freshservice
Pages for Freshservice customers replacing it with GLPI for internal IT service management and asset inventory.
Freshdesk
Pages for Freshdesk customers moving customer support to self-hosted Zammad using its Freshdesk migrator.
Intercom
Pages for Intercom customers moving live chat, inbox and help center to self-hosted Chatwoot or Zammad.
Help Scout
Pages for Help Scout customers moving shared inboxes, docs and customer conversations to self-hosted FreeScout or Chatwoot.
OTRS
OTRS is a commercial service management platform sold as managed hosting or on-premise by quote, while its old Community Edition is end of life. Pages here cover moving to self-hosted Znuny or Zammad.
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is an ITSM suite sold per technician in Standard, Professional and Enterprise editions, on-premises or in the cloud. Pages here cover replacing it with self-hosted GLPI or iTop.
TOPdesk
TOPdesk sells IT and shared service management as a per-agent SaaS subscription hosted on Microsoft Azure in several regions. Pages here cover replacing it with self-hosted GLPI or Zammad.
Zoho Desk
Zoho Desk is a cloud customer support help desk sold per user in Express, Standard, Professional and Enterprise plans. Pages here cover replacing it with self-hosted Zammad or FreeScout.
Front
Front is a cloud shared inbox and customer operations platform sold per seat in Starter, Professional and Enterprise plans. Pages here cover replacing it with self-hosted FreeScout or Chatwoot.
