Front is a cloud shared inbox and customer operations platform sold per seat in Starter, Professional and Enterprise plans. Pages here cover replacing it with self-hosted FreeScout or Chatwoot.
Comparing Front's shared inbox with FreeScout for teams that answer customers from shared email addresses: assignment, collision detection, rules and saved replies, what FreeScout's paid modules add, and what Front's omnichannel and analytics features leave behind.
For teams using Front across email, chat and social channels: Chatwoot's single inbox for website chat, email, WhatsApp, Facebook, Instagram, Telegram and SMS, its automation and reports, and how its self-hosted plans compare with Front's per-seat tiers.
Cost of ownership by component: Front per-seat plans with seat caps and paid API capacity, against FreeScout with one-time module licenses or Chatwoot's free Community edition and paid self-hosted plans, plus servers, email deliverability, migration and operations.
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