TOPdesk sells IT and shared service management as a per-agent SaaS subscription hosted on Microsoft Azure in several regions. Pages here cover replacing it with self-hosted GLPI or Zammad.
Comparing TOPdesk with GLPI for IT service management: incidents, changes, assets and knowledge base, how far GLPI covers TOPdesk's facility and shared service use, per-agent subscription against no license fee, and the hosting and upgrade work TOPdesk includes that self-hosting moves to you.
For teams that use TOPdesk mainly as a ticketing desk for IT or other departments: Zammad's email, chat and portal channels, knowledge base and reporting against TOPdesk, what Zammad lacks in asset and change management, and when GLPI is the better fit.
Moving from TOPdesk to GLPI: requesting a data copy from backup through TOPdesk Support, downloading attachments, mapping incidents, changes, assets and persons to GLPI objects, importing with spreadsheet import or the API, and planning around TOPdesk's post-termination backup window.
Cost of ownership by component: TOPdesk per-agent plans with hosting, updates and support included, against GLPI with no license fee, optional GLPI Network subscriptions, servers, backups, upgrades and the staff time that TOPdesk's subscription otherwise covers.
TOPdesk hosts every SaaS region on Microsoft Azure. For public bodies and regulated organizations that need service desk data under their own control, this page compares regional TOPdesk SaaS with running GLPI or Zammad in their own or a national provider's data center.
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