Help Scout

Pages for Help Scout customers moving shared inboxes, docs and customer conversations to self-hosted FreeScout or Chatwoot.

Help Scout vs FreeScout

Help Scout's shared inbox, Docs and Beacon compared with FreeScout, the AGPL help desk modeled on it: unlimited agents and mailboxes for free, and paid lifetime modules for SAML, LDAP, knowledge base and API.

Help Scout vs Chatwoot

Help Scout compared with Chatwoot for teams adding live chat and social channels to email support: Chatwoot's omnichannel inbox and help center portal, and the paid self-hosted plans for SSO and AI.

Help Scout cost vs self-hosted FreeScout and Chatwoot

Help Scout's per-user plans and add-ons compared with self-hosted FreeScout's one-time module licenses or Chatwoot's per-agent support plans, plus hosting, email deliverability and migration of past conversations.

How to export your data from Help Scout

Getting conversations, threads, attachments and customers out of Help Scout through the OAuth 2 Inbox API within plan rate limits, and what the CSV or Excel reporting export does and does not cover.

Migrate from Help Scout to FreeScout

FreeScout was built as a self-hosted Help Scout alternative. This page covers pulling conversations, threads, attachments and customers through the Help Scout Inbox API 2.0, FreeScout's migration service or an API import, re-creating mailboxes and saved replies, and the modules needed for parity.

Open-source alternative to Help Scout Docs

Replacing Help Scout Docs, its knowledge base, with FreeScout's paid Knowledge Base module, Chatwoot's Help Center portal or a standalone BookStack site, and moving articles and collections while keeping links from the support widget working.

Help Scout alternative for HIPAA and healthcare support

Help Scout lists HIPAA compliance on its Pro plan, which requires at least 10 users, and as an add-on elsewhere. This page compares that with self-hosting FreeScout or Chatwoot so patient conversations stay in your own environment, and the HIPAA Security Rule safeguards you then own.

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