ManageEngine ServiceDesk Plus is an ITSM suite sold per technician in Standard, Professional and Enterprise editions, on-premises or in the cloud. Pages here cover replacing it with self-hosted GLPI or iTop.
Comparing ServiceDesk Plus editions with GLPI, which covers incident, problem, change, assets, CMDB, contracts and knowledge base in one GPL-3.0 package: module coverage edition by edition, asset discovery with GLPI Agent, per-technician licensing against no license fee, and support from Teclib'.
For ServiceDesk Plus Enterprise customers who rely on the CMDB and change management: iTop's customizable CMDB, impact analysis and SLA management against ServiceDesk Plus, Combodo's agent-tiered editions, and where iTop needs extensions or integration work.
Moving from ServiceDesk Plus to GLPI: exporting requests, assets and users through query reports to CSV, importing them with GLPI's spreadsheet import, replacing ManageEngine asset scans with GLPI Agent, re-creating categories, SLAs and workflows, and running the cutover.
Cost of ownership by component: ServiceDesk Plus per-technician and per-asset pricing on-premises or in the cloud, the free five-technician Standard edition and paid maintenance, against GLPI with no license fee, optional GLPI Network subscriptions, servers, migration and operations.
What you can take out of ServiceDesk Plus before leaving: query reports exported to CSV, custom tabular reports, database access on on-premises installs, and what usually needs rebuilding by hand, such as workflows, SLAs, templates and automation.
ServiceDesk Plus Professional adds asset discovery and IT asset management priced by asset count. This page covers replacing it with GLPI Agent inventory and network discovery feeding GLPI, or Snipe-IT for asset check-out, and where each stops short of the ManageEngine module.
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