SugarCRM, now SugarAI, sells Sugar Sell, Serve and Market as SugarCloud subscriptions and supports a few on-site versions. Pages here cover moving to SuiteCRM, which began as a fork of Sugar's old open-source edition, or EspoCRM.
Comparing Sugar Sell with SuiteCRM, the AGPL CRM that grew out of Sugar's discontinued open-source edition: shared data model roots, what Sugar added since, SuiteCRM 8's Angular interface, support options from SuiteCRM Ltd, and subscription against self-hosting cost.
Comparing Sugar Sell with EspoCRM for teams that want a lighter self-hosted CRM: customization through the Entity Manager, BPM and workflows in the Advanced Pack, REST API, PostgreSQL or MySQL support, and what Sugar's predictive and AI features add.
Moving a commercial Sugar Sell or Sugar Enterprise instance to SuiteCRM 8: getting a full backup from SugarCloud or your on-site database, mapping modules and custom fields, rebuilding Sugar-only features, and testing on staging. Not the SugarCRM Community Edition path, which SuiteCRM documents separately.
Moving Sugar data to EspoCRM: exporting records or a full backup, using EspoCRM's CSV import with duplicate matching and revert, recreating custom entities and relationships, and replacing Sugar workflows with EspoCRM BPM.
Cost of ownership by component: Sugar Sell packages per user and add-ons, against SuiteCRM's free software, hosting, migration, SuiteASSURED or partner support and in-house administration, with the drivers that move each side.
What SugarCloud lets you take with you: backups requested through Sugar Support, uploads that must be asked for, downloads from SugarCloud Insights or the backups API, and what to verify in the package before the contract ends.
For teams running Sugar on their own servers: how short the on-site support windows are, what happens when a version drops out of support, and the choice between frequent upgrades, moving to SugarCloud, or a self-hosted open-source CRM you control.
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