SugarCRM vs SuiteCRM

Sugar Sell suits teams that want a vendor-run cloud CRM with Sugar's own roadmap. SuiteCRM suits teams that need the data, hosting and upgrade path in their own hands, with the operating effort that brings.

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Which CRM fits a team weighing a switch from SugarCRM to SuiteCRM

Sugar Sell fits teams that want a vendor-operated SugarCloud subscription and are content to follow Sugar's roadmap, while SuiteCRM fits teams that need control over where the CRM runs and are prepared to operate it. The choice usually starts with a renewal, a hosting or data residency requirement, or a wish to own the data model rather than license it. Neither product is the wrong answer in itself. The useful question is which operating model your organization can sustain for the next several years, and whether a move to SuiteCRM would leave you with more or fewer obligations than you carry today. Sugar Sell keeps hosting, patching and platform upgrades with the vendor, and your costs stay tied to per-user subscriptions and add-ons. SuiteCRM 8 is free software under the AGPLv3 license, so the license cost disappears, but you then pay for hosting, the migration itself, support (through SuiteCRM Ltd's SuiteASSURED package or a partner) and the staff who run upgrades. Check the SuiteCRM compatibility matrix against your planned PHP, Apache and MariaDB or MySQL versions before you commit, and confirm with your own infrastructure team which database and operating system you can support.

The decision turns on four questions. First, where must customer data physically sit, and can SugarCloud meet that requirement in writing? Second, does your team have in-house administration capacity to handle SuiteCRM's minor releases, which arrive roughly every eight weeks, along with security patch cycles and database changes between versions? Third, how deeply do you customize Sugar today, including workflows, custom modules and integrations, and how much of that must be rebuilt rather than moved? Fourth, what level of vendor support do you need when something breaks at 2 a.m. Answer these before requesting quotes, because they decide whether SuiteCRM's lower license line is actually cheaper than the subscription it replaces.

Which option fits which buyer situation

This table matches common buyer situations to the option that usually fits better, with the reason tied to researched facts about SuiteCRM and Sugar Sell. Read each row as a starting point, then confirm the points marked in your own environment before deciding.

Buyer situationBetter fitReason
Regulated team that must keep customer records on its own serversSuiteCRM, self-hostedSuiteCRM is free software under AGPLv3 that you install in your own infrastructure, so records stay where your controls already apply. Confirm how Sugar's current on-site versions and their support windows fit your residency rules.
No in-house PHP or database administrationSugar Sell or SuiteCRM Hosted, with a support contractSuiteCRM 8 needs PHP 8.2 to 8.4, Apache 2.4 and a supported MariaDB or MySQL version, so someone must patch and back it up. Ask SuiteCRM Ltd or a partner to quote hosting, SuiteASSURED support or managed operations before committing.
Heavy Sugar workflow and customizationSugar Sell, or a SuiteCRM migration with a rebuild planCustomizations built on Sugar tooling do not carry over automatically. Inventory every workflow and custom module first, then confirm which ones SuiteCRM 8 covers natively and which need development.
Team that wants vendor-run cloudSugar Sell on SugarCloudSugarCloud places operations with the vendor, while SuiteCRM means you run or contract the hosting. Confirm what SugarCloud covers, including backups and upgrades, against what you would need to staff.
Team that needs a fixed support contractSuiteCRM with SuiteASSURED or a fixed-scope partner engagementSuiteCRM Ltd sells SuiteASSURED support, and DeployOpen works on fixed scopes agreed in writing. Ask each provider for response terms, covered versions and the scope of upgrades in writing.
Team upgrading from SuiteCRM 7 to 8SuiteCRM 8, planned as a migrationThe SuiteCRM docs describe moving from 7 to 8 as a migration into a new environment, not an in-place upgrade. Plan staging tests, file and database backups and a review of customizations under public/legacy.
Team that needs single sign-on through an existing identity providerSuiteCRM 8 with LDAP or SAMLSuiteCRM 8 supports LDAP through AUTH_TYPE=ldap and SAML through AUTH_TYPE=saml. Note that IdP-initiated logout is not supported in 8.7.0 and later, so test session end behavior with your identity provider.

Why SuiteCRM and Sugar share a data model history

SuiteCRM began as a fork of Sugar's former open-source edition, so many of the concepts a Sugar administrator already knows carry over. Modules such as Accounts, Contacts, Leads, Opportunities, Cases and Activities, the relationships that link them, and the idea of custom fields added through Studio-style tooling will look familiar on day one. That shared lineage matters for migration planning: a team's mental model of how records relate to each other is largely reusable. It does not mean the two databases are interchangeable. Sugar and SuiteCRM have been developed separately for years, so table layouts, field types, custom module definitions and relationship metadata cannot be assumed to match. Treat the shared history as a head start on the design work, not as proof that data will move without changes.

Because the products have diverged, schema and feature parity must be checked module by module. Start with an inventory of every standard module in use, every custom module, and every custom field, including the field type, required flags, dropdown lists and any calculated values. For each one, confirm in the current SuiteCRM 8 documentation and in your own Sugar instance whether an equivalent exists, whether its behavior is the same, and how its data will be represented after import. Pay close attention to dependencies such as workflows, email templates, reports and scheduled jobs, since these often reference fields by internal name. Ask your implementation partner or SuiteCRM Ltd to confirm each gap in writing, and record the outcome in a parity matrix that your business owners sign off before any data is moved. Assumptions made from the shared history alone are the most common source of surprises at cutover.

How hosting and data control differ between the two options

In SugarCloud, SugarCRM hosts and operates the instance, so your production data, backups and logs sit in infrastructure the vendor runs. Your contract and data processing terms define where data is stored, how it is backed up and who can reach it during support. Ask for these answers in writing before you sign.

  • Data location: Ask which regions and data centers hold production, backup and log data, and whether you can choose the region.
  • Patching: The vendor schedules platform and application updates. Ask how much notice you receive and whether you can defer a release.
  • Identity: Confirm which single sign-on protocols the service supports and how user provisioning and deprovisioning work.
  • Logout behavior: Test how a session ends at your identity provider and inside Sugar, because the result depends on the configuration.
  • Evidence: Request the vendor's current audit reports and security documentation, then map what they cover against the controls you still own.

Confirm which controls the vendor's documents cover and which depend on your own configuration, such as user access reviews and offboarding.

How SuiteCRM releases and long-term support affect planning

Planning a move to SuiteCRM starts with its release rhythm, because the version you deploy sets how often your team must upgrade. SuiteCRM 8 minor releases arrive roughly every eight weeks, and the most recent release in the supplied record is 8.10.2, published on GitHub on July 31, 2026, the same day as SuiteCRM 7.15.2. Patch releases carry only security and bug fixes, with no new features and no database changes. That makes patches the low-risk category, but minor releases can bring new features and schema work, so each one needs its own review. Set an internal upgrade window that matches the cadence, and assign one owner to read each release note before the window opens.

If you choose the 7 line for stability, the supported horizon is different. SuiteCRM 7.15 is an extended support release that receives security fixes until January 2028. No SuiteCRM 8 extended support release had been nominated when this was researched, and SuiteCRM expects to name one by Q3 2027. Confirm the current position on the SuiteCRM LTS and release lifecycle page before you commit, because a 8.x deployment without a named long-term branch means you will track minor releases for as long as you run it. Ask SuiteCRM Ltd or your implementation partner how they plan to handle a future LTS nomination, and whether a support package such as SuiteASSURED covers that branch.

Every upgrade and every migration needs a staging instance. Clone the production database and files, apply the target release there, then test your custom fields, workflows, logic hooks, integrations and login path, including LDAP or SAML if you use them. Keep a rollback plan with a verified backup of files and database taken before each change. Check the compatibility matrix against your PHP, Apache and MariaDB or MySQL versions at each step, since the supported versions can change between releases. Record each test result so auditors and your own security team can see when a change was approved and by whom.

What drives the cost of Sugar Sell versus self-hosted SuiteCRM

What does Sugar Sell cost compared with self-hosted SuiteCRM?

The two sides are priced differently, so a direct comparison needs a common scope. Sugar Sell is a commercial subscription, priced by SugarCRM, and its cost depends on users, editions and add-ons. SuiteCRM's software is free under the AGPLv3 license, so its cost is the work and infrastructure around it. Ask SugarCRM for a written subscription quote covering your user count, modules and add-ons, and ask a SuiteCRM provider for a written scope covering hosting, migration, support and administration. Compare the two totals over the same period, including one-time and recurring items.

Which SuiteCRM costs are one-time and which recur?

Most of the cost of self-hosting is recurring, but a few items are one-time. One-time costs usually include the migration project, mapping modules and custom fields, rebuilding Sugar-only features, and testing on a staging instance. Recurring costs include hosting, database and PHP administration, backups, patching, support subscriptions and staff time. Ask for each item to be labeled as one-time or recurring in the quote, so you can see how the total changes after the first year.

What drives hosting and administration costs for SuiteCRM up or down?

Hosting and administration costs depend on how many users the system serves, how much data and attachments it holds, and how many environments you run. Expect costs to rise with higher availability requirements, extra staging or disaster recovery copies, and stricter logging or retention rules. Running SuiteCRM 8 requires a supported PHP version, Apache, and a supported MariaDB or MySQL version, as listed in the SuiteCRM compatibility matrix. Each version change adds testing and maintenance effort, so ask whether your team or a provider will own that cycle.

Is SuiteASSURED or partner support required to run SuiteCRM?

No. SuiteCRM is free to download and self-host, so paid support is optional. SuiteCRM Ltd sells SuiteASSURED support packages, along with hosting, implementation, training and migration services. Independent implementation partners can also provide support. The decision depends on how much in-house expertise you have and how quickly you need problems resolved. Ask any support provider to state in writing which versions it covers, its response scope, and what is excluded, such as custom code or third-party integrations.

How does the migration project affect the total cost?

The migration is usually the largest one-time item. SuiteCRM documents moving from SuiteCRM 7 to 8 as a migration rather than an in-place upgrade, which means building a new environment and moving data into it. Moving from Sugar requires a full backup, module and custom field mapping, and testing. The effort rises with the number of custom modules, workflows, integrations, reports and the volume of historical data. Ask for the migration to be scoped by module and integration, with a staging test phase included in the price.

What training and staff time should be included in the estimate?

Staff time is the cost most often left out of the comparison. Administrators need to learn SuiteCRM's configuration, user and role management, and authentication options such as LDAP or SAML. End users need training on the new interface, including SuiteCRM 8's Angular frontend. Plan for the time of the people who own the project, testers and security or compliance reviewers. Estimate these hours from your own staffing levels, and ask any provider to show training and handover effort as separate lines in the quote.

What should I ask for in a written quote tied to scope?

A quote is only useful when it is tied to a written scope. Ask for the following: the number of users and environments, the modules and integrations in scope, the migration approach and testing, the hosting model and who pays for infrastructure, the support tier and its response scope, backup and recovery responsibilities, and the handover plan. Ask for one-time and recurring costs to be listed separately. For Sugar Sell, ask SugarCRM for the subscription price, add-ons and renewal terms in writing. DeployOpen works from a written scope, and a quote follows from that scope.

Can my own team run SuiteCRM without an outside provider?

Yes, if your team has the skills and capacity for it. Running SuiteCRM in-house requires expertise in Linux administration, PHP and database maintenance, web server configuration, backups, security patching and the SuiteCRM upgrade cycle. SuiteCRM publishes minor 8.x releases about every eight weeks, with patch releases containing only security and bug fixes. Assess whether your team can absorb that cadence alongside its other work. If it cannot, a retainer for ongoing support and upgrades may cost less than unplanned downtime or a rushed upgrade.

What a move from SugarCRM to SuiteCRM 8 involves

The sequence turns a Sugar instance into a tested SuiteCRM 8 environment with migrated data, rebuilt Sugar-only features and a rollback path. It is a migration project with its own scope, not an in-place upgrade.

  1. Take a complete backup first

    Before anything else, take a full backup of the Sugar instance. For SugarCloud, confirm with Sugar how the backup package is obtained and what it contains. For an on-site deployment, copy the application files and the database. Keep an untouched copy of this backup for the life of the project, because it is also your rollback source. The step is done when someone other than the person who made the backup has restored it to a separate environment and confirmed the record counts and attachments match.

  2. Inventory modules, fields and workflows

    List every standard module in use, every custom module, custom field, relationship, dropdown list, workflow, scheduled job, report, dashboard and integration that touches Sugar data. Mark which items are standard functions that SuiteCRM 8 provides, which need rebuilding and which are no longer needed. Business owners should sign off on the list, since this inventory defines the scope of the migration. The output is a signed-off mapping sheet that becomes the acceptance checklist for testing.

  3. Build the SuiteCRM 8 environment

    Provision a new SuiteCRM 8 environment in your own infrastructure on a supported stack. The 8.10 compatibility matrix lists PHP 8.2, 8.3 and 8.4, Apache 2.4, MariaDB 10.6, 10.11, 11.4 and 11.8, and MySQL 8.0 and 8.4 on Linux, Unix or macOS, so confirm your target versions against that matrix before installing. Confirm the current stable release on the SuiteCRM releases page at the time you install. The step is done when the empty instance passes a health check and an administrator can log in.

  4. Map and migrate the data

    Map each Sugar module and field to its SuiteCRM 8 equivalent, then migrate in dependency order: users and teams, accounts and contacts, opportunities, activities, then attachments. Run the migration against the staging environment first and reconcile record counts, relationships and file attachments per module against the inventory. Keep migration logs with the sign-off. The step is done when every mapped module reconciles and the exceptions list is small enough that the business owners accept each item in writing.

  5. Rebuild Sugar-only features

    Recreate the workflows, reports, dashboards, email templates and integrations that the inventory marked for rebuilding. Some Sugar-specific functions may not have a direct SuiteCRM equivalent, so confirm each one against the current SuiteCRM documentation and record any gap as a decision for the business. Integrations with other systems need new connectors or API calls, which are built and tested separately. The step is done when each rebuilt item has a test case that passes on staging.

  6. Configure identity and access

    Decide how users will sign in. SuiteCRM 8 supports LDAP through the AUTH_TYPE=ldap setting and SAML through AUTH_TYPE=saml, so choose one with your identity team and configure it against the matching reference. Note that the 8.7.0 and later SAML implementation does not support IdP-initiated logout, so signing out at the identity provider does not end the SuiteCRM session. Review roles and permissions against the access model in the inventory. The step is done when test users from each role sign in and see only the records they should.

  7. Test on staging with real checks

    Run the acceptance checklist on a staging instance built from a fresh copy of production data. Test each mapped module, each rebuilt workflow, each integration, login, email delivery, file access and reporting. Before any production work, confirm that backups of files and the database are current and that customizations have been reviewed, because the migration documentation warns that non-core files under the public/legacy folder may be removed. The step is done when every checklist item is signed off by the business owner and the technical owner.

  8. Cut over with a rollback plan

    Agree the cutover window, freeze changes in Sugar, run the final data migration and repeat reconciliation. Write the rollback procedure before cutover: who decides to roll back, which backup is restored and how users are told. Keep the Sugar instance read-only for a period agreed in advance so you can recover data if needed. Your own team or your implementation partner should confirm the rollback steps on staging beforehand. The step is done when production passes the same reconciliation as staging and the rollback plan is signed off.

Questions buyers ask before choosing SuiteCRM over Sugar Sell

Is SuiteCRM the same product as Sugar Sell?

No. SuiteCRM is a separate, AGPLv3-licensed CRM maintained by SuiteCRM Ltd and SalesAgility, and it began as a fork of the open-source edition of Sugar that Sugar has since discontinued. The two share historical roots in the data model, but Sugar Sell has added commercial features and a SugarCloud delivery model since then. Compare the modules, customizations and integrations your team actually uses in each product, rather than assuming parity from the shared name history. Confirm current feature differences with both vendors before you decide.

What does a SugarCRM to SuiteCRM migration cost, and what drives it?

The software itself is free to download under the AGPL, so the migration cost comes from labor and infrastructure. Main drivers include the number of custom modules and fields, the volume of historical records and attachments, the integrations that must be rebuilt, the number of Sugar-only features your users depend on, and how many staging test cycles you run. Your one-time costs are the migration project, environment setup and testing, while recurring costs are hosting, patching and administration. Ask any implementation partner for a fixed-scope quote that lists each module, integration and test cycle separately.

Can our team run SuiteCRM without outside help?

It depends on the in-house skills you already have. Running SuiteCRM 8 requires someone who can manage a PHP and Apache stack, a supported MariaDB or MySQL database, backups, upgrades and identity integration. The SuiteCRM 8.10 compatibility matrix lists the supported PHP, Apache, MariaDB and MySQL versions, so your platform team should check that list against its own standards. Teams without that experience usually add a support package, a hosted option or an implementation partner. Ask SuiteCRM Ltd which of its paid services fit your internal capacity.

How long does a migration take, and what does the timeline depend on?

The timeline depends on the scope of your Sugar instance and on how much of it must be rebuilt in SuiteCRM. The largest variables are custom modules, workflows, integrations, data quality and the number of users who must sign off in testing. SuiteCRM's migration documentation says moving from SuiteCRM 7 to 8 is a migration rather than an upgrade, and it advises testing on a staging instance first, with a full file and database backup and a review of customizations. Ask for a written schedule that ties each phase to a named deliverable and a testing exit criterion.

What support does SuiteCRM Ltd offer, and what is it for?

SuiteCRM Ltd sells paid services around the free software. These include the SuiteASSURED support package, SuiteCRM Hosted, implementation, training and migration services. SuiteASSURED is the natural first question for teams that want vendor-backed support on their own servers. Before you sign, confirm the response commitments, supported versions, what happens during a major release change and whether the package covers customizations or only core code. Also ask how the support team handles the SuiteCRM 7 extended support window and the expected timing of a SuiteCRM 8 extended support release.

How does SAML logout work in SuiteCRM 8?

In the SuiteCRM 8.7.0 and later SAML implementation, logging out at the identity provider does not end the SuiteCRM session. The SuiteCRM SAML configuration reference states that IdP-initiated logout and POST binding to the logout service are not supported. Plan for this in your access model: users may need to log out of SuiteCRM directly, and session lifetimes should be reviewed against your policy. Test the behavior in staging with your own identity provider, and confirm with SuiteCRM Ltd whether a future release changes it.

Can SuiteCRM use our existing LDAP or SAML identity provider?

Yes. SuiteCRM 8 supports LDAP login, built on the Symfony Security LDAP authenticators and enabled with AUTH_TYPE=ldap, and SAML login, built on the nbgrp onelogin-saml-bundle and enabled with AUTH_TYPE=saml. The two options have different configuration steps, so review the LDAP configuration reference and the SAML configuration reference before you choose. Confirm that your directory schema, group mappings and certificate handling match what the reference describes, and test account provisioning and removal in staging before go-live.

Which SuiteCRM version should we plan to run?

The current SuiteCRM 8 line is 8.x, and SuiteCRM-Core lists 8.10.2 as the latest stable version. SuiteCRM 8 minor releases arrive about every eight weeks, and patch releases contain only security and bug fixes. SuiteCRM 7.15 is an extended support release with security fixes until January 2028, and no SuiteCRM 8 extended support release had been nominated when this was written. Plan a regular upgrade rhythm for the 8.x line, and confirm the current release and support dates on the SuiteCRM LTS page before you commit to a version.

What your team must provide before a switch

Before any migration work starts, name one platform owner inside your organization. This person decides which Sugar customizations survive the move, signs off on field and module mapping, and accepts the staging results. Next, confirm who will administer the stack after go-live. SuiteCRM 8 runs on Apache, PHP, and MariaDB or MySQL, and the compatibility matrix lists the supported PHP, database and operating system versions for each release, so check those against your server standards. If nobody on staff has PHP and database administration skills, decide early whether you will hire them, train someone, or buy a retainer from DeployOpen or another provider. Ask for the retainer terms in writing, including what it covers for patching and upgrades.

Make the customization decisions in a written inventory. List every custom module, field, workflow, dashboard and report in your Sugar instance, then mark each one as keep, rebuild or retire. The SuiteCRM migration documentation warns that the move may remove non-core files under the public/legacy folder, so record any custom code there and review it with the implementation team. Also decide how users will sign in. SuiteCRM 8 supports LDAP through AUTH_TYPE=ldap and SAML through AUTH_TYPE=saml. Confirm the identity provider design with your identity team, and note that the SAML implementation in SuiteCRM 8.7.0 and later does not support IdP-initiated logout, so signing out at the identity provider will not end the SuiteCRM session.

Provision a staging environment that mirrors production before any data moves. The migration guidance recommends testing on staging, backing up both files and database first, and checking the results against real business processes. Give your staging environment its own identity provider test configuration and a copy of representative data. Agree the scope, deliverables and timelines in writing before work begins, since most engagements are fixed-scope. Ongoing support, upgrades and continuous testing can be added as a retainer once the switch is complete. Confirm with any provider exactly which of these items sit inside the written scope and which fall to your team.

Risks to plan for when self-hosting SuiteCRM

Self-hosting SuiteCRM moves patching, migration testing and access control into your own team. The cards below cover the risks that most often surprise teams moving from Sugar Sell, and the mitigation to build into the plan before cutover.

Customization breakage on upgrade

Custom modules, logic hooks and theme changes written for one SuiteCRM 8 minor release can fail after the next. Minor 8.x releases arrive roughly every eight weeks, so this is a recurring cost, not a one-time one. Keep customizations in documented extension points, keep a changelog of every override, and run each upgrade on a staging instance with a copy of production data before anything reaches users. Ask your implementation partner which customizations they will regression test each cycle.

Legacy file removal during migration

The SuiteCRM migration docs warn that moving from SuiteCRM 7 to 8 may remove non-core files under the public/legacy folder. Any custom file you placed there, including scripts that Sugar-era integrations depended on, can disappear without an obvious error. Before migrating, inventory everything under that folder, back up files and the database, and confirm on staging that each file you need has a replacement. Treat the migration as a project with a rollback plan, not a file copy.

SAML logout not ending the CRM session

With SAML login enabled through AUTH_TYPE=saml, SuiteCRM 8.7.0 and later do not support IdP-initiated logout or POST binding to the logout service. Signing a user out at your identity provider therefore leaves the SuiteCRM session open. For shared workstations and contractor access, this matters for offboarding. Document the gap, test the logout path with your identity team, and add a session timeout and a procedure that revokes CRM access directly when someone leaves.

Dependence on a single administrator

Sugar Sell gives you a vendor support path. A self-hosted SuiteCRM instance depends on whoever holds the server, database, backups and configuration keys. If that person leaves, patching can stop and restores can fail. Name at least two people who can run upgrades, document the server layout and backup schedule, and store credentials in a secrets manager. Ask whether SuiteASSURED support, a retainer or a partner runbook will cover absences.

Unsupported runtime versions

SuiteCRM 8.10 supports PHP 8.2, 8.3 and 8.4, Apache 2.4, MariaDB 10.6, 10.11, 11.4 and 11.8, and MySQL 8.0 and 8.4 on Linux, Unix or macOS. Operating system packages update on their own schedule, so a routine OS or PHP update can push the stack outside the matrix. Pin runtime versions, check the compatibility matrix before each OS or database update, and schedule runtime upgrades alongside SuiteCRM upgrades rather than separately.

Gaps in Sugar-only features

Some Sugar Sell capabilities, such as its predictive and AI features and certain workflow and reporting add-ons, do not have one-to-one equivalents in SuiteCRM. Map every feature your sales and service teams use today against SuiteCRM, classify each as native, rebuilt, third-party or dropped, and get business owners to sign off on the dropped list. Gaps found during planning cost far less than gaps found after users log in.

How DeployOpen helps evaluate, implement and migrate SuiteCRM

DeployOpen plans, implements, customizes, integrates, hardens, backs up, upgrades, documents and supports self-hosted open-source platforms inside your own infrastructure, including SuiteCRM. We start by testing what Sugar Sell features your teams actually use against what SuiteCRM 8 provides, so the migration is built on a clear list of requirements.

How we scope

  • Written scope listing Sugar modules, custom fields, workflows and integrations to be mapped or rebuilt
  • Decision on hosting location, database engine and authentication method such as LDAP or SAML
  • Agreed list of features that will be replaced, dropped or handled outside SuiteCRM before work begins

How we build

  • Build of a new SuiteCRM 8 environment on infrastructure you choose, with staging before any production cutover
  • Full backup of files and database taken before migration, with customizations reviewed against core files
  • Configuration of SSO, access controls and integrations, tested on staging with your named reviewers

How we hand over

  • Written documentation of the architecture, configuration, migration steps and open items for your administrators
  • Test results, cutover runbook and rollback procedure delivered as part of the agreed scope
  • Knowledge transfer sessions for the administrators who will run SuiteCRM after the engagement ends

How we support

  • Ongoing support, upgrades and continuous testing are available as a retainer after handover
  • Upgrade planning that follows SuiteCRM's minor and patch release cadence in your environment
  • Security testing of the deployed instance and its integrations can be scoped separately if you need it

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