Hub for running business telephony on Asterisk and FreePBX in your own infrastructure, and how 911 rules, contact center needs and multi-site designs change the build.
Telephony for hospitals and clinic groups: 911 dispatchable location across large campuses, nurse call and paging integration, after-hours routing, voicemail that may contain PHI, and high availability for clinical lines.
Phones for school districts and universities: Kari's Law direct 911 dialing and notification to front offices, classroom and building location data, bell and paging integration, and budgets that favor license-free PBX software.
Telephony for agencies and municipalities: citizen-facing call routing and queues, 911 obligations for staff phones, multi-site trunks, procurement of support for open-source PBX, and keeping call data in government infrastructure.
Phones for branches, advisors and contact centers in banks and insurers: call recording and retention policies, queues and IVR, CRM integration, resilience across branches and the support model behind Asterisk.
What US multi-line telephone system rules require of an Asterisk or FreePBX deployment: direct 911 dialing, central notification, dispatchable location for fixed, non-fixed and remote phones, and how to test and document it.
Moving staff onto softphones and home desk phones: SIP security and registration from the internet, off-premises dispatchable location under 47 CFR 9.16, quality of service over home broadband, and provisioning at scale.
Building inbound queues, IVR and agent desktops on Asterisk: queue strategies, recording, reporting, CRM screen pops, workforce sizing, and where commercial add-ons or other open-source projects fill gaps.
Replacing a mix of branch PBXs with central Asterisk: dial plan design, survivability when the WAN fails, number porting order, 911 location per site and phased cutover.
Planning upgrades around Asterisk's published lifecycle: Asterisk 18 and 21 already end of life, Asterisk 20 moving to security fixes, choosing Asterisk 22 or 24, FreePBX version compatibility and testing dial plans before cutover.
Requirements to settle before choosing an open-source PBX: users and sites, trunks, 911 compliance, queues and IVR, recording, integrations, softphones, high availability and support.
Questions for a partner implementing Asterisk or FreePBX: 911 design and testing, SIP security, number porting, dial plan migration, monitoring, LTS upgrade policy and after-hours support.
What an open-source phone system costs: servers or cloud hosting, SIP trunks and numbers, handsets, commercial modules and support, implementation and porting, and comparison with per-user hosted phone plans.
Tell us what you're working on, whether it's a deployment, an audit, a security test or a cyber range. You'll speak with an engineer who can help you scope it.