Migrating to Zammad

Per-system migration pages for the helpdesks that Zammad ships an importer for.

Migrate from Zendesk to Zammad

Moving Zendesk groups, organizations, users and tickets into Zammad with the built-in migrator: API token and plan requirements, rate limit timing, a test import, the single cutover forced by no differential runs, and password resets.

Migrate from Freshdesk to Zammad

Importing Freshdesk data into Zammad with the built-in migrator, covering API access, progress reporting in steps of 100, post-import FQDN setup and how agents and customers log in after the move.

Migrate from OTRS to Zammad

Moving OTRS 3.1 to 6.x into Zammad with the Znuny4OTRS-Repo and OTRS migration plugins, including password migration limits, UTC timestamps, differential imports and timeout tuning for large ticket histories.

Migrate from Kayako to Zammad

Importing cloud-hosted Kayako into Zammad with the built-in migrator, including the plan's API access, custom states, priorities and types that are not carried over, and why self-hosted Kayako Classic needs another route.

Talk to our team.

Tell us what you're working on, whether it's a deployment, an audit, a security test or a cyber range. You'll speak with an engineer who can help you scope it.

  • 30-minute call: free, with no obligation.
  • NDA on request: we can sign before you share details.
  • Clear next steps: a scope and plan after the call.