Integration pages for the directory, email, telephony, monitoring and issue tracker connections built into Zammad.
Syncing agents and customers from Active Directory or another LDAP directory into Zammad, mapping groups to roles, handling several directories and planning around one-way sync and the absence of organization mapping.
Connecting Microsoft 365 mailboxes and shared mailboxes to Zammad through the Graph API rather than IMAP, with Entra app registration, folder selection and the From header limitation to plan for.
Showing caller information and call logs to Zammad agents through the generic CTI webhook interface or the Placetel and sipgate integrations, including PBX requirements, extension mapping and caller ID rules.
Linking GitLab or GitHub issues to Zammad tickets so support sees status, assignee and labels in the ticket sidebar, with token scopes, self-managed GitLab endpoints and the lack of merge request support.
Creating, updating and closing Zammad tickets from Checkmk monitoring alerts by email or REST API, so infrastructure incidents land in the same queue as user requests without duplicate tickets.
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