Pages on Zammad features and channels that need their own setup decisions beyond a basic helpdesk rollout.
Turning on Zammad AI agents, ticket summaries and the writing assistant with Ollama or an OpenAI-compatible endpoint you host, so ticket text stays in your infrastructure, plus controls on when summaries run to manage cost.
Building a public and internal Zammad knowledge base: categories and permissions, languages, custom URL, scheduled publishing and the 7.2 AI drafting from solved tickets, so customers self-serve and agents reuse answers.
Handling WhatsApp conversations as Zammad tickets through Meta's WhatsApp Cloud API: Meta app setup, permissions, channel limitations and the Meta costs to budget for.
Tell us what you're working on, whether it's a deployment, an audit, a security test or a cyber range. You'll speak with an engineer who can help you scope it.