GLPI service and asset modules that are usually scoped as their own workstream: change management, data center infrastructure and custom asset types.
Setting up ITIL change management in GLPI: changes raised from tickets or problems, impacted items, analysis with deployment, backup and checklist plans, approvals by group, business rules for changes, links to projects, and change notifications.
Modeling server rooms in GLPI: data centers, racks with unit counts, power and weight limits, enclosures, PDUs, passive devices and cables, positioning equipment in racks, and keeping the physical view in step with the inventory.
Creating asset types GLPI does not ship, such as separate servers or laptops, with GLPI 11 asset definitions: system names that APIs and webhooks use, capacities such as software, network ports and contracts, profile rights, and when to use this over the Fields plugin.
Setting up ITIL problem management in GLPI: linking incidents to problems, routing problems with their own business rules engine, and the analysis, cost and impact records teams keep.
Drawing service dependency diagrams in GLPI: which asset types support impact analysis, impact versus dependency links, and using appliances and clusters to model business services.
Tracking software licenses in GLPI against inventoried installations: license numbers and over-quota rules, expiration alerts and why license records still need manual upkeep.
Managing maintenance, support and loan contracts in GLPI: linking contracts to assets, renewal and end-of-contract notifications, and tying contracts into financial records.
Using GLPI budgets and asset financial data: amounts and periods, attaching items through the Management tab, sub-entity visibility and negative remaining balances.
Inventorying TLS certificates and domains in GLPI, linking them to the assets they run on and using the expired certificate automatic action to warn owners before renewal dates.
Running IT projects in GLPI: tasks, teams, sub-projects, Gantt charts and costs, links to changes, and the Kanban views for projects and ITIL items with their limits.
Building a GLPI knowledge base for technicians and a public FAQ for self-service users: article targets by entity, group, profile or user, unpublished drafts and the GLPI 12 rewrite.
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