GLPI 11 features that change the end user experience and account security: the service catalog and two-factor authentication.
Designing the GLPI 11 service catalog end users see: enabling it per entity, categories and illustrations, search settings, publishing native forms as services, and inheritance for child entities in multi-entity setups.
Rolling out GLPI 11 two-factor authentication: TOTP authenticator apps, enforcing 2FA from the security settings, the issuer suffix and how 2FA interacts with external authentication.
Building request forms in the GLPI 11 core instead of FormCreator: the interactive editor, mapping answers to tickets, and adding technician-only questions with the Advanced Forms plugin.
Shaping the self-service portal users see: incident and request entry points, knowledge base access, reservations and tailoring tiles to each organization.
Using GLPI 12's view of active user sessions to revoke sessions after a lost laptop or offboarding, alongside step-up authentication for administrative actions.
Running loaner pools in GLPI: making assets reservable, recurrent reservations and the self-service path for laptops, projectors or vehicles.
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