EspoCRM shared inbox with group email accounts
Running a team mailbox such as sales@ or support@ in EspoCRM: group email accounts, folders, linking emails to records, notifications for followers and replies from the group address.
EspoCRM email and marketing
Running email in EspoCRM: shared and personal mailboxes, email-to-case, auto-replies, mass email campaigns, target lists, bounces and mail merge.
EspoCRM email-to-case for support teams
Turning support emails into cases in EspoCRM: group account settings, team distribution rules, threading into existing cases and making replies go back to the group address.
Connecting Gmail and Google Workspace mailboxes to EspoCRM
Setting up Google mailboxes in EspoCRM: IMAP and SMTP settings, OAuth through the Google integration, personal versus group accounts and fetch-since dates.
Connecting Outlook and Microsoft 365 mailboxes to EspoCRM
Setting up Microsoft mailboxes in EspoCRM: IMAP and SMTP for Outlook, secure authentication through the Outlook integration, and shared mailboxes as group accounts.
Sending mass email campaigns from EspoCRM
Running newsletters and email campaigns in EspoCRM: campaigns, target lists, templates, sending accounts, test sends, sending limits and the campaign log.
EspoCRM target lists and audience segmentation
Building audiences in EspoCRM: target lists of accounts, contacts, leads and users, exclusion lists, syncing lists from reports and importing directly into a list.
Handling bounced email in EspoCRM campaigns
Keeping lists clean in EspoCRM: how bounced messages are detected and logged, marking addresses invalid, and the effect on sender reputation.
EspoCRM auto-replies for group mailboxes
Sending automatic acknowledgements from EspoCRM group email accounts: reply templates, loop protection limits and combining auto-replies with email-to-case.
EspoCRM mail merge for printed letters
Producing postal mailings from EspoCRM: target lists, PDF templates per entity type and Mail campaigns that generate printable letters.
