How EspoCRM's documented features support privacy obligations for customer data, mapped to verified regulation facts.
Handling GDPR access, erasure and portability requests in a self-hosted EspoCRM: marking personal data fields, the View Personal Data and erase action, the Data Privacy role permission, double opt-in evidence, exports, and what backups and logs still hold.
Producing change and access evidence from EspoCRM: Audited fields in the stream and Audit Log, auth log of logins, action history, and the cleanup periods that delete them.
Aligning EspoCRM retention with policy: cleanup periods for deleted records, attachments, notifications, logs and upgrade backups, and when defaults delete evidence too early.
Meeting marketing consent rules with EspoCRM: mandatory opt-out links in mass email, opting out of one campaign's lists or entirely, double opt-in on lead capture and the campaign log as evidence.
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