Which CRM fits your team: SuiteCRM or Krayin
Choose SuiteCRM when module depth and identity integration are required from day one. Its SAML and LDAP sign-in ships in the core, so the directory and identity provider decisions can be made before go-live. Choose Krayin when a lean sales CRM on a PHP stack is enough and single sign-on can be built as custom work or through an extension. Krayin's README and website do not document SAML, OpenID Connect or LDAP for the core CRM, so that gap must be priced as development, not assumed away.
The decision turns on four questions. First, SSO: confirm which identity provider you run and whether SAML or LDAP covers it, and note that SuiteCRM's SAML implementation does not end the SuiteCRM session when a user logs out at the identity provider, so test that behavior with your IdP. Second, module needs: list the case, campaign, quoting and service workflows you need on day one, since SuiteCRM's module set is the deeper of the two. Third, licensing for resale: SuiteCRM is AGPL-3.0, while Krayin is MIT and its README says the project will always be free under that license, which matters if you plan to host or white-label the CRM for clients. Confirm with counsel how each license applies to your offering.
Fourth, support after go-live. SuiteCRM Ltd sells paid support, implementation and training around the free software, and Krayin's website lists paid support and maintenance, custom development and migration services without published prices. Ask each vendor for written scope, response terms and upgrade handling before you commit, and confirm who will apply security patches and who owns any custom SSO code over the life of the system.
Which platform fits which scenario
This table maps four common situations to the platform that usually fits better and the condition that drives the choice. Read each row as a starting point, then confirm the condition against your identity provider, tenant model and sales process before committing.
| Scenario | Better fit | Condition that drives the choice |
|---|---|---|
| Regulated enterprise with SAML or LDAP sign-in | SuiteCRM | SAML and LDAP are documented for SuiteCRM 8 in the core. Confirm the logout limitation for SAML (IdP-initiated logout does not end the CRM session) is acceptable to your security team. |
| Small sales team needing pipeline and products | Krayin CRM | Krayin covers lead and deal tracking, forecasting and products with inventory. Choose it when the team has no SSO requirement and can run a PHP and Laravel stack with at least 3 GB of RAM. |
| Managed service provider reselling a CRM to tenants | Krayin CRM, with conditions | The Multi Tenant SaaS extension lets several tenants share one instance with isolated data, but it is a paid add-on. Confirm its licensing, isolation model and support terms in writing before you resell. |
| Team with no SSO requirement and a broad module need | SuiteCRM | Choose SuiteCRM when case management, campaigns and a mature module set matter more than a lighter footprint. Krayin fits when a narrower sales scope is enough. |
| Team that needs SSO later in the product life | Neither by default | Krayin does not document SAML, OpenID Connect or LDAP for the core, so SSO needs custom development or an extension. Ask any partner to quote that work separately from the base install. |
How SuiteCRM and Krayin are built and deployed
SuiteCRM and Krayin both run on PHP with a relational database, but they differ in framework, version requirements, memory footprint and install method. Those differences shape who can host them, how patches arrive and how many people you need to keep each one current after go-live.
SuiteCRM 8 stack and versions
SuiteCRM 8 is a PHP application on MySQL or MariaDB. The compatibility matrix for the 8.10.x line lists PHP 8.2, 8.3 and 8.4, MariaDB 10.6, 10.11, 11.4 and 11.8, MySQL 8.0 and 8.4, and Apache 2.4, on Linux, Unix or macOS. Check that your existing PHP and database platforms fall inside that list before you commit, because a version outside it is a support question you will own.
Krayin on Laravel and Vue.js
Krayin is built on the Laravel PHP framework with a Vue.js front end. Its README requires PHP 8.3 or higher, Composer 2.5 or higher, MySQL 8.0.32 or higher or MariaDB 11.4 LTS or higher (11.8 LTS recommended), and Apache 2 or NGINX. Laravel expertise matters here: customizations are Laravel code, so a team that knows Laravel can extend Krayin directly, while a team of PHP administrators may need outside help.
Krayin memory and runtime needs
The Krayin README asks for at least 3 GB of RAM. That is a minimum stated by the project, not a sizing guide for your user count, so load test with your real data volume before you set capacity. Compare that figure with your hosting plan: a small virtual machine that meets SuiteCRM's needs may not meet Krayin's stated minimum without a resize.
Composer and Docker install paths
Krayin is installed with composer create-project followed by php artisan krayin-crm:install, and its developer documentation also describes a Docker installation. The Composer path ties the install to your build pipeline and dependency locks, while Docker moves the runtime into an image you must rebuild and patch. Decide which path your team can keep current, because the install method determines how upgrades are applied.
SuiteCRM 8 install and hosting model
SuiteCRM 8 is set up on a conventional LAMP-style stack, which many hosting teams already run and monitor. That familiarity lowers the staffing risk, but it also means PHP and database patch windows must be planned across the whole stack. Confirm with SuiteCRM which deployment method it recommends for your environment and whether your platform team can support Apache, PHP and the database on the same schedule.
Patching and staffing after go-live
Ask who issues fixes for each stack and how often. SuiteCRM publishes minor releases and patch releases that carry only security and bug fixes, and SuiteCRM Ltd sells support packages. Krayin's releases are published on GitHub, and paid support and maintenance is offered as a service without published prices. Name the owner for PHP, framework, database and CRM patches before go-live, and budget staff time for both lines.
Capabilities side by side: modules, login, releases and stack
This table compares what each platform documents for modules, sign-in, release cadence and runtime stack. Read it as a list of documented facts to verify, not as a full feature inventory, since neither vendor's documentation settles every requirement on its own.
| Capability | SuiteCRM | Krayin CRM |
|---|---|---|
| Module breadth as documented | Mature module set covering sales, service and campaigns, with a Module Builder for custom objects. Confirm the exact modules in your target release. | Lighter core covering leads, deals, forecasting, campaigns, contacts, activities and products with inventory. Confirm any module you need before committing. |
| Built-in single sign-on | LDAP (AUTH_TYPE=ldap) and SAML (AUTH_TYPE=saml) are documented for SuiteCRM 8. | Not documented for SAML, OpenID Connect or LDAP in the core CRM. Confirm with Krayin before assuming any sign-in option. |
| SAML logout behavior | In 8.7.0 and later, IdP-initiated logout and POST binding to the logout service are not supported, so logging out at the identity provider does not end the SuiteCRM session. | No SAML logout behavior is documented because SAML is not documented for the core CRM. |
| Custom fields and access control | Custom fields and role-based permissions are part of the core. Confirm the depth of field-level control against your access model. | Unlimited custom fields and role-based access control are listed on the Krayin website. Confirm how permissions behave for your roles. |
| Latest release as published | SuiteCRM 8.10.2 was published on July 31, 2026, alongside SuiteCRM 7.15.2. | Krayin v2.2.7 was released on October 16, 2026, after v2.2.6 on September 10, 2026. |
| Release cadence and support | Minor 8.x releases arrive roughly every eight weeks. SuiteCRM 7.15 has security fixes until January 2028, and an 8.x extended support release is still to be named. | No long-term support line is documented in the sources reviewed. Ask Krayin for its patch and security policy in writing. |
| Server stack | PHP 8.2, 8.3 or 8.4, Apache 2.4, and MariaDB or MySQL on Linux, Unix or macOS. | PHP 8.3 or higher, Composer 2.5 or higher, MySQL 8.0.32 or higher or MariaDB 11.4 LTS or higher (11.8 recommended), Apache 2 or NGINX, and at least 3 GB of RAM. |
| Support after go-live | SuiteCRM Ltd sells SuiteASSURED support, hosting, implementation, training and migration. Confirm terms with SuiteCRM Ltd or a partner. | Paid support and maintenance, custom development and migration are offered without published prices. Ask Krayin for a written scope. |
Licensing for resale and what is paid for each
SuiteCRM's core is licensed under the GNU Affero General Public License version 3 (AGPL-3.0), as shown in the LICENSE files of the SuiteCRM-Core repository. The license lets you run, modify and redistribute the software, but it attaches conditions to distribution and, for network-served software, to users who interact with a modified version over a network. SuiteCRM Ltd, which maintains the project, sells separate paid services around the free software, so the license and the vendor's commercial offers are two different things to evaluate.
- AGPL-3.0 core: The free core is available to download and self-host. Modified versions you offer to others over a network generally carry source-availability obligations under the license terms.
- SuiteASSURED support: A paid support package from SuiteCRM Ltd. Ask what response processes, coverage hours and escalation paths it includes in writing.
- SuiteCRM Hosted: A hosted offering run by the vendor. Hosting is a separate contract from the license.
- Implementation, training and migration: Paid services billed against a scope. Ask for deliverables, acceptance criteria and whether migration from SuiteCRM 7 is included.
- Published pricing: Confirm current package prices directly with SuiteCRM Ltd, since no figures are supplied for this comparison.
Before you resell or host SuiteCRM for clients, ask qualified counsel to confirm how the AGPL-3.0 applies to your modifications, your customer contracts and any branding.
Krayin CRM is licensed under the MIT License, a permissive license that allows use, modification, redistribution and resale, provided the copyright and license notice are kept. The project's README states that it will always be free under the MIT License. Krayin is an open source initiative by Webkul, and the commercial offers around it are paid extensions, a managed cloud service and services billed separately. The free core and the paid layers are distinct, so check which features your use case depends on.
- MIT core with a stated commitment: The README says the project will remain free under MIT. Confirm the current terms in the repository before you build a commercial model on them.
- Paid extensions: The README lists a Multi Tenant SaaS extension for several tenants sharing one instance, a WhatsApp lead extension and a VoIP extension. Each has its own terms, so review them separately.
- Krayin CRM Cloud Hosting: A fully managed service. The website advertises cloud hosting at 20 US dollars a month with unlimited users, which is the only published price for Krayin's paid offers.
- Paid services without published prices: Support and maintenance, custom development, white-label CRM, migration and integration are sold without published prices, so request a written scope and quote.
- Resale position: MIT permits resale of the software, but your own service terms, support commitments and any extension licenses still govern what you can sell.
Before reselling Krayin, have counsel review the MIT notice requirements, the extension terms and the terms of each paid service you intend to pass through to clients.
The practical difference for a reseller is what the license requires when you modify and deliver the software. The AGPL-3.0 is a copyleft license, so distributing or network-serving a modified SuiteCRM generally brings source-availability duties that the copyleft terms define. The MIT License is permissive: it requires that the copyright notice and license text stay with the software, but it does not require you to publish your modifications or license your own additions under MIT. Neither license covers the paid extensions, managed services or vendor support, which are separate contracts.
- Modifications: Under AGPL-3.0, modified versions you provide to others, including over a network, are subject to source-availability conditions. Under MIT, you keep the notice and can keep your changes private.
- Client-specific code: Custom modules built on either core may fall under each project's license when distributed. Plan how you will separate proprietary code from core modifications.
- Paid components: Proprietary extensions, such as Krayin's paid extensions or SuiteCRM's vendor services, carry their own terms that a copyleft or permissive core does not override.
- Branding and trademarks: Check each project's trademark policy before using product names in your client-facing materials.
- Hypothetical example (illustrative): A reseller who hosts a modified SuiteCRM for several clients should confirm with counsel whether the AGPL obligations reach each client's deployment and contract.
Ask counsel to review your intended delivery model, whether you distribute code or only host it, and how you will handle client-specific changes.
How SuiteCRM's SAML and LDAP compare with adding SSO to Krayin
SuiteCRM 8 ships with both LDAP and SAML sign-in in the core, so a team can meet a directory or identity provider requirement without writing authentication code. LDAP is enabled by setting AUTH_TYPE=ldap and is built on the Symfony Security LDAP authenticators. SAML is enabled with AUTH_TYPE=saml and is built on the nbgrp onelogin-saml-bundle. The LDAP and SAML configuration references in the SuiteDocs repository set out the connection, mapping and certificate settings, and your identity team should walk through them against the directory or identity provider you run before the environment is built.
The logout limit deserves a decision before go-live. The SuiteCRM 8.7.0+ SAML implementation does not support IdP-initiated logout or POST binding to the logout service, so ending a session at the identity provider does not end the SuiteCRM session. Ask your identity team to define how long a SuiteCRM session should stay open after a user leaves the company or closes the identity provider session, and whether a session timeout or a separate control covers that gap. Test this on a staging instance with a real offboarding scenario, not only a happy-path login.
Krayin's README and website do not document SAML, OpenID Connect or LDAP sign-in for the core CRM, so single sign-on with Krayin means custom development or a paid extension. Get written confirmation from the vendor or the implementation partner of exactly which protocol is delivered, who maintains the code after each Krayin release, and how logout and account deprovisioning are handled. That scope belongs in the statement of work, because it is the item most likely to change the total effort and the ongoing support model.
What drives the running cost of each CRM
Both products are free to download and self-host, so the running cost sits in the components around the software: servers, database and PHP maintenance, sign-in, extensions and support. Each card below is one cost driver, with what recurs, what is one-time and what to request in a written quote.
Infrastructure sizing
Krayin's README lists at least 3 GB of RAM as a requirement, along with PHP 8.3 or higher and Composer 2.5 or higher. That figure is a floor for the application, not a sizing plan for your user count, reporting load or backup window. Recurring hosting cost follows from the instances you run, so ask for a sized design covering staging, production and backups. SuiteCRM's compatibility matrix sets its own PHP and database versions, so compare the two environments with the same user profile.
Database and PHP version maintenance
Both stacks recur as maintenance work. SuiteCRM 8.10.x supports PHP 8.2 to 8.4 and MariaDB or MySQL on specific versions, and SuiteCRM patch releases contain only security and bug fixes. Krayin requires MySQL 8.0.32 or higher or MariaDB 11.4 LTS or higher. Each PHP or database move is a recurring task that someone must own, so ask the provider who tests version changes and on what schedule.
Single sign-on build or licensing
Krayin's README and website do not document SAML, OpenID Connect or LDAP sign-in for the core CRM. Adding it means custom development or a third-party extension, and that cost is usually one-time build plus ongoing maintenance whenever Krayin or the identity provider changes. SuiteCRM 8 includes LDAP and SAML login through AUTH_TYPE settings, but its 8.7.0+ SAML build does not end the SuiteCRM session when you log out at the identity provider, so ask for that behavior in writing.
Customization and extension purchases
Krayin's paid extensions include a Multi Tenant SaaS extension, a WhatsApp lead extension and a VoIP extension, and its website lists white-label CRM, custom development and integration services without published prices. Each extension is a separate purchase with its own upgrade path, so every feature you need should appear as a named line in the quote. Ask whether each extension is licensed per instance or per user, and who patches it when Krayin releases a new version.
Paid vendor support
SuiteCRM Ltd sells SuiteASSURED support, SuiteCRM Hosted, implementation, training and migration services, which recur if you subscribe to support. Krayin offers paid support and maintenance without published prices, and its cloud hosting is advertised at 20 US dollars a month with unlimited users. Compare the scope of each support tier, response commitments and what happens after go-live before you accept a price.
Staff skills and implementation effort
The one-time cost is the implementation: configuring modules, migrating data and testing sign-in. The recurring cost is the person who knows PHP, Laravel, MySQL and the SuiteCRM or Krayin customization model well enough to patch them. Krayin's Laravel and Vue.js stack and SuiteCRM's PHP stack draw on different skill sets, so the in-house team's experience often decides the total. Ask a provider to estimate the implementation as a fixed scope with written deliverables, and to name who will maintain it afterward.
Moving data and customizations between SuiteCRM and Krayin
This sequence gives the team a tested, signed-off path for moving records, customizations, access rules and sign-in from one CRM to the other, with a documented cutover that the business accepts.
Inventory modules, fields and integrations
The current administrator lists every module in use, every custom field and relationship, each scheduled report, each email template, each integration and each sign-in method. Business owners mark which items are used daily and which are legacy. The output is a written inventory with a keep, change or retire decision for each item. Work is done when the sales operations lead and the platform owner sign the list, so nothing is moved by default.
Map records and custom fields
The data owner maps each source object and field to its target in the other CRM, noting type conversions, required fields, picklist values and how accounts, contacts, leads, opportunities and activities link together. Krayin's supplied feature list covers lead and opportunity tracking, contact management, products with inventory tracking and unlimited custom fields, so the team checks each SuiteCRM field against those targets. No supplied fact describes an official migration path between these two products, so the reader should confirm mapping feasibility with the vendor or a qualified implementer before committing. Done when every field has a target or an approved drop decision.
Rebuild workflows, roles and permissions
Sales and service leads recreate pipeline stages, assignment rules, notifications and approval steps in the target CRM, and the security owner maps each SuiteCRM role to a Krayin role-based access control setting. Automations that Krayin does not provide natively need custom development or an extension, which the team should price from a written scope. Test accounts for each role confirm that users see only the records they should. Done when a tester can complete each core process with each role and the access matrix matches the approved design.
Rebuild sign-in and single sign-on
The identity team rebuilds sign-in before any user is moved. SuiteCRM 8 supports LDAP through AUTH_TYPE=ldap and SAML through AUTH_TYPE=saml, and its SAML implementation in 8.7.0 and later does not support IdP-initiated logout, so an identity provider logout does not end the SuiteCRM session. The supplied Krayin documentation does not describe SAML, OpenID Connect or LDAP for the core CRM, so the team must confirm a sign-in method through custom development or an extension. Done when a test user can sign in through the chosen method and the session behavior on logout is documented.
Load and reconcile data in staging
The migration engineer runs a full data load into a staging instance built from the same versions planned for production, then reconciles record counts, field values, attachments and relationships against the source extract. Where SuiteCRM is the source, the team also backs up files and the database first, since SuiteCRM's migration guidance advises testing on staging and reviewing customizations. Exceptions go to a defect list with an owner. Done when reconciliation reports show zero unexplained differences and the business signs off a sample of records from each module.
Run user acceptance and fix defects
Named business users run the scripted scenarios from the design, including lead conversion, quote or deal updates, reporting and access checks. Each defect is logged, fixed in staging and retested, and the platform team confirms that fixes do not reopen earlier issues. Done when the acceptance log shows every critical scenario passed and the business owner signs the go-live decision in writing.
Cut over and hand off support
The team freezes edits in the source system, runs the final delta load, switches users and integrations to the target CRM and keeps the source read-only for a period agreed in advance. The support owner confirms who handles incidents, patches and upgrades after go-live, whether that is internal staff, the vendor, or a retained implementer, and the contract or runbook records it. Done when users are live, integrations report healthy status and the support model is documented and accepted.
Where implementation projects usually run long
The schedule risk on SuiteCRM sits in three places: configuring the platform, wiring up sign-in, and reviewing what was customized. SuiteCRM 8 can authenticate users through LDAP (enabled with AUTH_TYPE=ldap) or SAML (enabled with AUTH_TYPE=saml), so the identity work is mostly a question of which directory and identity provider you connect to and how group membership maps to CRM roles. Plan for logout to need its own design: the SuiteCRM 8.7.0+ SAML implementation does not support IdP-initiated logout or POST binding to the logout service, so ending a session at the identity provider does not end the SuiteCRM session. If you are moving from SuiteCRM 7, the migration docs call for a staging instance, file and database backups, and a review of customizations, because the migration may remove non-core files under the public/legacy folder. Budget time for that review, since custom code is what usually breaks.
For Krayin CRM, the work shifts toward building what the core does not provide. The README and website do not document SAML, OpenID Connect or LDAP sign-in for the core CRM, so the SSO build is custom development or an extension, and it becomes the longest item on the plan when the identity provider has specific claim or group requirements. Extension selection is the second decision: the multi-tenant, WhatsApp and VoIP extensions are paid, so confirm which ones your use case needs before design starts. Data import and custom development are the third area. Ask the vendor or DeployOpen to confirm how existing contacts, deals and products will be mapped and cleaned, because source data quality, not the import tool, is what usually extends the timeline.
Across both platforms, identity integration, data cleanup and role design cause most slips. Role-based access control must be designed before users are imported, because retrofitting permissions onto existing records is slow and error-prone. Agree in writing which team owns the directory mapping, which records are merged or retired, and who approves each role. Ask any implementation partner to show how those decisions are recorded in the fixed scope, and ask the vendor which support window and upgrade path apply after go-live, since both affect the work you will repeat on each release.
Questions buyers ask before choosing or hiring help
Can Krayin CRM meet an SSO requirement without custom code?
Not from the core as documented. Krayin's README and website do not describe SAML, OpenID Connect or LDAP sign-in for the core CRM, so single sign-on has to come from custom development or a third-party extension. Confirm this against the current release before you rely on it, because documentation changes. Ask for a working demonstration against your identity provider, including how user accounts are created, how groups map to Krayin roles and how a disabled directory account stops access. Quote inputs include the protocol your identity provider uses, the number of applications that will share it and whether you need automated deprovisioning. By comparison, SuiteCRM 8 documents LDAP and SAML sign-in in its configuration references, though you still need to verify those settings against your own directory.
Does SuiteCRM's SAML logout limitation matter for my team?
It matters if your security model depends on signing out at the identity provider to end CRM sessions. From SuiteCRM 8.7.0 onward, the SAML implementation does not support IdP-initiated logout or POST binding to the logout service, so logging out at the identity provider does not end the SuiteCRM session. The risk is highest on shared workstations, kiosks and offboarding. Ask how your team will handle it: shorter application session lifetimes, a clear user instruction to log out inside the CRM, and account disablement in the directory that blocks new sign-ins. Test each path on a staging instance before go-live. Whether any of this needs custom work depends on your identity provider and the controls your auditors expect, so put that question to the implementer in writing.
What does licensing mean if we resell CRM services to clients?
The two licenses behave differently, so separate the core from any add-ons before you decide. Krayin CRM is under the MIT License, and its README says the project will always be free under that license, which is generally permissive about modification and redistribution with the license notice kept. SuiteCRM and its core are under AGPL-3.0, which carries source-offer obligations when you distribute modified versions or, under the network clause, let users interact with a modified version over a network. Hosting a modified SuiteCRM for clients is a case to review with counsel. Krayin's paid extensions, including its Multi Tenant SaaS extension, carry their own terms, so read each one. Ask any vendor or partner to confirm the license terms in writing for your exact resale model.
How much effort does each CRM need, and what drives it?
Effort depends less on the install than on the customization, integration and data work that follows. Krayin is installed with composer create-project followed by php artisan krayin-crm:install, and it also has a Docker installation path. Its README requires PHP 8.3 or higher, Composer 2.5 or higher, MySQL 8.0.32 or higher or MariaDB 11.4 LTS or higher, Apache 2 or NGINX, and at least 3 GB of RAM. SuiteCRM 8.10 supports PHP 8.2, 8.3 and 8.4 with MariaDB or MySQL and Apache 2.4. Drivers that raise effort include SSO, custom modules, data migration from an existing CRM, and reporting needs. Ask each implementer for a written breakdown of those items so you can compare quotes on the same scope.
Can our own team run SuiteCRM or Krayin without outside help?
A team can run either one in-house if it already operates PHP applications on Linux, MySQL or MariaDB and a web server, and it can keep up with patching. Krayin also asks the team to know Laravel and Vue.js if it plans to customize the application. SuiteCRM 8 customization draws on its own module and configuration model, and its LDAP and SAML setups depend on Symfony-based components. SuiteCRM's release pattern matters for planning: minor 8.x releases arrive roughly every eight weeks, and patch releases contain only security and bug fixes. Krayin publishes frequent tagged releases, most recently v2.2.7 on October 16, 2026. Be honest about whether anyone on the team will own upgrades, backups and security testing after go-live.
Who supports SuiteCRM or Krayin after go-live?
Support comes from three places, and you should compare them on the same terms. SuiteCRM Ltd sells paid services around the free software, including the SuiteASSURED support package, SuiteCRM Hosted, implementation, training and migration services. Krayin offers paid support and maintenance, custom development, white-label CRM, migration and integration services, but its website does not publish prices for these. Independent implementation partners can also support either CRM. DeployOpen plans, implements, integrates, hardens, backs up, upgrades and supports self-hosted open-source platforms inside your own infrastructure, usually under a fixed-scope written agreement, and offers retainers for ongoing support, upgrades and continuous testing. Ask each provider what is covered, who responds to security issues and how upgrades are scheduled.
Which costs are one-time and which recur for each CRM?
Neither core carries a license fee, so the budget sits in services, hosting and staff time. One-time costs usually include initial setup, SSO and identity integration, data migration, custom modules, and testing on a staging instance. Recurring costs include hosting, support or maintenance agreements, paid extensions, patching and upgrades, and the staff time that keeps the system current. Krayin's website advertises cloud hosting at 20 US dollars a month with unlimited users, which is a hosted option you would weigh against self-hosting. Cost rises with the number of integrations, the amount of custom code you must maintain through each upgrade and the number of environments you run. When you request quotes, ask which items recur, which are one-time and what happens to the price when the scope changes.
What should we ask for in a quote for either CRM?
Ask for a written scope that names each deliverable, so you can compare quotes on the same basis. Include the SSO method and its test plan, the data migration source and the records in scope, each custom module or integration, staging and rollback steps, backup and restore testing, and the handover of documentation. For SuiteCRM, ask how the implementer handles the SAML logout limitation and whether the work targets SuiteCRM 8 directly or a migration from SuiteCRM 7. For Krayin, ask how SSO and any multi-tenant needs will be built and whether the paid extensions are included. Ask for the support window, response expectations, upgrade approach and what triggers a change order. DeployOpen prepares quotes from a written scope, and does not publish a price list.
Questions to answer before you pick a platform
Start with the identity method your organization must enforce, because it narrows the field before features are compared. SuiteCRM 8 has built-in LDAP (enabled with AUTH_TYPE=ldap) and SAML (enabled with AUTH_TYPE=saml), and its SAML implementation in 8.7.0 and later does not support IdP-initiated logout, so signing out at your identity provider does not end the CRM session. Krayin's README and website do not document SAML, OpenID Connect or LDAP for the core CRM. Ask Webkul or the extension vendor whether any sign-in extension is maintained, which version it targets, and who fixes it after a Krayin upgrade. If single sign-on is a hard requirement, get that answer in writing before any demo.
Next, define module depth and user volume. Write down the sales, service, campaign and reporting processes your teams run today, then the number of named users and any tenants that will share an instance. Krayin's Multi Tenant SaaS extension is the paid route to shared tenants with isolated data, so confirm its price, its supported Krayin versions and whether your model needs resale rights. For SuiteCRM, check the modules you depend on against the current documentation. Because both products are self-hosted, you carry the cost of any capacity you add, so ask each vendor for the hardware sizing it assumes at your user count.
Finally, match the team's PHP and database skills and the support model after go-live to the platform. Krayin requires PHP 8.3 or higher, Composer 2.5 or higher, and MySQL 8.0.32 or higher or MariaDB 11.4 LTS or higher, with at least 3 GB of RAM listed in its README. SuiteCRM 8.10 supports PHP 8.2 to 8.4 and a different set of MariaDB and MySQL versions, so confirm the exact pair with your operations staff. Then decide who handles patches and upgrades: the upstream project, SuiteCRM Ltd's paid SuiteASSURED package, Webkul's paid support and maintenance, or a partner such as DeployOpen under a fixed-scope written agreement. Ask each provider for its response commitments in writing, since neither vendor's published facts here include an SLA.
How DeployOpen helps with your CRM decision and rollout
DeployOpen plans, implements, customizes, integrates, hardens, documents and supports self-hosted open-source platforms inside your own infrastructure. For a SuiteCRM vs Krayin CRM decision, we start by writing down the workflows, identity requirements and hosting constraints that the choice has to meet before any installation begins.
How we scope
- Map your sales, service and campaign workflows against each platform's module set before choosing.
- Confirm the SSO requirement early, since Krayin's core does not document SAML, OpenID Connect or LDAP sign-in.
- Agree scope, deliverables and timelines in writing before any work starts, as most engagements are fixed-scope.
How we build
- Stand up the chosen CRM in your cloud account, data center or air-gapped network.
- Configure identity integration, roles and custom fields against the requirements agreed in scope.
- Test the build on a staging instance before any production data or customization is moved.
How we hand over
- Document the installed version, configuration, customizations and extension choices for your team.
- Record the upgrade path and any licensing terms that apply to your intended use, including resale.
- Walk your administrators through backup, restore and patching tasks so the instance runs without us.
How we support
- Offer ongoing support, upgrades and testing as a retainer after go-live, scoped separately from the build.
- Review each new release for customization impact before you apply it to production.
- Confirm with the vendor which party supplies support for each component you depend on after launch.
