New Relic vs SigNoz: which fits an APM-led team leaving or evaluating New Relic
A renewal notice, a higher per-GB ingest charge or a user-fee change often starts this review, and sometimes a data residency rule does too. New Relic fits teams that want hosted APM with no observability backend to run, while SigNoz fits OpenTelemetry-first teams that need telemetry in their own infrastructure and accept operating a ClickHouse cluster. That split is the core of the decision, so the rest of the review should test which side your team falls on. Several factors decide it. Start with data location: if traces, logs and metrics cannot leave your data center or cloud account, SigNoz self-hosted or SigNoz BYOC is the relevant path, and SigNoz Cloud is only useful if its US, EU or India regions meet your rules. Then measure log volume and user count, because New Relic bills by GB ingested and by user type, and its free allowance of 100 GB per month is a real factor at small scale but disappears quickly for busy log pipelines. Ask in-house operations staff whether they can own ClickHouse storage, scaling, upgrades and backups, since those duties move to you under self-hosting.
Then check the compliance and support requirements against the SigNoz Community Edition. According to SigNoz's pricing page, the free edition includes APM and tracing, logs, infrastructure monitoring, alerting and LLM monitoring, but it omits SAML, SOC 2 and HIPAA compliance, anomaly detection and prebuilt integrations, and its support is community Slack only. If your security or procurement team needs SAML, the Teams or Enterprise plan is required, and if they need SOC 2 or HIPAA evidence, confirm with SigNoz what it can supply for the version you run. Also confirm whether your New Relic dashboards and alert conditions rely on anomaly detection or prebuilt integrations, because rebuilding those by hand is a cost the license comparison will not show.
Which option fits which scenario
This table maps common New Relic situations to the option that usually fits better, with the reason tied to billing, licensing, access and operating model. Read each row against your own telemetry volume, user count and compliance evidence needs, then confirm the points marked for vendor confirmation before deciding.
| Scenario | Better fit | Why |
|---|---|---|
| Small team that stays within the 100 GB monthly free tier | New Relic | New Relic includes 100 GB ingested per month free, so a small footprint may cost nothing in data charges. SigNoz Community Edition is also free to run, but you carry the hosting and upkeep. |
| Large log volume where per-GB ingest is the main concern | SigNoz (self-hosted) | New Relic bills every GB ingested regardless of type. A self-hosted ClickHouse cluster shifts cost to infrastructure and storage you size and control, though it adds operating work. |
| Many engineers and analysts need access | SigNoz or self-hosted Grafana | New Relic bills Basic, Core and Full platform users separately. Confirm whether Core Compute's unlimited-user model fits your usage pattern before choosing a New Relic tier. |
| Strict data residency where telemetry must stay in your own data center | SigNoz (self-hosted) | SigNoz runs on Docker or Kubernetes in your environment, so telemetry stays under your control. SigNoz Cloud regions (US, EU, India) still store data with a vendor. |
| Need for SAML or SOC 2 evidence supplied by the vendor | New Relic, or SigNoz Teams or Enterprise | SAML is not in the Community Edition, and SigNoz's pricing page lists SOC 2 and HIPAA compliance as absent there. Ask SigNoz for current attestation scope and request New Relic's compliance documentation before deciding. |
| No platform staff to run upgrades, backups and scaling | New Relic, or SigNoz Cloud or Enterprise | Self-hosting makes your team responsible for ClickHouse, the Collector and upgrades. Enterprise self-hosted support still leaves infrastructure, scaling and backups with your team. |
| Existing OpenTelemetry (OTLP) instrumentation | SigNoz (self-hosted) or dual-send | New Relic supports native OTLP ingest, so the same telemetry can be sent to SigNoz in parallel during evaluation. Re-pointing exporters is typically simpler than replacing New Relic agents. |
| Community Edition is acceptable but needs the free feature set | SigNoz Community Edition | It includes APM, tracing, log management, infrastructure monitoring, alerting and LLM monitoring. Anomaly detection, prebuilt integrations and SAML are not included, and support is community Slack only. |
What New Relic APM features map to in SigNoz
SigNoz lists APM and distributed tracing among its core features, and its free, self-hosted Community Edition includes APM and tracing. Because the platform is OpenTelemetry-native, telemetry your services already emit through OTLP can be sent to it. What you must confirm is how closely the service, endpoint and transaction views match the views your engineers use in New Relic today, since the agent-based views do not carry over automatically.
- Service and endpoint views: Confirm that the latency, throughput and error rate views you rely on for each service can be built from the spans your instrumentation produces.
- Agent replacement: New Relic language agents must be replaced with OpenTelemetry instrumentation, and span attributes and sampling need retesting against production-like traffic.
- Exceptions: SigNoz lists exceptions among its features. Compare stack trace detail and error grouping with the error inbox your on-call team uses.
- Trace search: Test the filters and attribute searches that engineers use during incidents, not only the default views.
- Retention: Self-hosted retention is set by your own storage. The SigNoz Cloud Teams plan lists 15-day retention for traces, which is a useful reference point when you size storage.
Before scoping the instrumentation work, list every New Relic APM view your teams open during an incident and confirm each one has an equivalent in SigNoz.
SigNoz lists log management as a feature, and the Community Edition includes it. Logs can be collected with the OpenTelemetry Collector or with Fluent Bit, depending on what already runs on your hosts and clusters. The larger change is in how logs are queried and retained. New Relic bills for logs by the GB ingested, while a self-hosted SigNoz deployment moves that cost into storage, compute and your own retention decisions.
- Collection path: Decide whether the Collector or Fluent Bit will collect each log source, and confirm parsing for every format your applications write.
- Query translation: Log searches written in NRQL must be rewritten in the SigNoz Query Builder or ClickHouse SQL. Confirm which saved searches your teams depend on.
- Correlation: Check that logs carry trace and service identifiers so a log line can be linked to the trace it belongs to.
- Language maturity: OpenTelemetry log SDK maturity varies by language, with several languages still in development, so confirm support for each application runtime.
- Retention and volume: Set retention per log source. The Cloud Teams plan lists 15-day retention for logs at a per-GB ingest rate, which is a comparison point for self-hosted sizing.
Ask your team to export a week of log queries and alert conditions from New Relic, then check each one against the SigNoz query options before the cutover plan is written.
SigNoz lists infrastructure monitoring as a feature, and the Community Edition includes it. For host, container and cluster metrics, the work is to confirm which metrics your current New Relic infrastructure views and alerts depend on, and where each one will come from in the new stack. The Community Edition excludes prebuilt integrations, so the integration coverage you get from New Relic has to be rebuilt through your own collection configuration.
- Coverage check: List the hosts, containers, Kubernetes objects and cloud services that report to New Relic today, and confirm each has a metrics source in your collection design.
- Prebuilt integrations: Prebuilt integrations are not included in the Community Edition. Budget time to configure each integration you need.
- Metric naming: Confirm that metric names, labels and units match what your dashboards and alert thresholds expect, since renamed metrics break existing rules.
- Scale and cardinality: Test high-cardinality labels, such as per-pod or per-request identifiers, before they reach production storage.
- Network and legacy systems: New Relic is not always the tool used for network devices or older servers. Confirm whether those sources are in scope for this migration at all.
A practical first step is a table that maps each host or cluster group to its collector, its metrics and the dashboards and alerts that depend on it.
SigNoz dashboards can be built with its Query Builder, PromQL or ClickHouse SQL. New Relic dashboards are built from NRQL queries, and no automated converter exists between the two. Every dashboard and alert condition must be recreated by hand, which makes an inventory of existing dashboards and alert policies the first deliverable of the project. On the alerting side, SigNoz uses Alertmanager for deduplication, grouping and notification, which covers the routing logic most teams depend on, but the details of your current policies need checking.
- Dashboard inventory: Export the list of dashboards, owners and panels in use, and mark which ones are still viewed by someone each week.
- Query rewrite: Each NRQL panel must be rebuilt in one of the three supported query methods. Confirm the results match the New Relic values for a known time window.
- Alert conditions: Recreate each condition with its threshold, evaluation window and nulls handling, and confirm the notification routing for each team.
- Anomaly detection: Anomaly detection is not included in the Community Edition, so any New Relic alert that depends on it needs a fixed-threshold replacement or a paid tier.
- Notification channels: Confirm that paging, chat and ticketing integrations for every alert destination are configured and tested.
The cutover checklist should record which dashboards and alerts were rebuilt, who verified each one, and which ones were retired on purpose.
SigNoz's pricing page lists LLM monitoring among the features included in the free, self-hosted Community Edition. For teams that monitor model calls through New Relic, the question is which signals are captured today and whether the same signals can be produced by the OpenTelemetry instrumentation in your applications. The feature list confirms that LLM monitoring exists, but it does not show the depth of each signal, so the scope must be checked against a working test.
- Captured signals: List the signals you rely on, such as request latency, error rates, token counts and model names, and confirm each one is present in a test trace.
- Instrumentation: Confirm which OpenTelemetry libraries or manual spans produce the LLM attributes, and whether they match the attribute names your dashboards expect.
- Prompt and response data: Decide whether prompt or response content may be stored at all. Self-hosting keeps that data on your servers, but retention and access rules still apply.
- Cost tracking: If you track spend per model, confirm that token counts can be aggregated per team or per feature.
- Scope boundary: Confirm whether the LLM views you need are observability views or whether they require a separate evaluation or tracing product.
Run a sample set of model calls through both backends during the parallel period and compare the signals line by line before retiring the New Relic views.
Capabilities, licensing and editions side by side
This table sets New Relic's hosted model against SigNoz's open-core model on the points that drive a migration decision: query language, ingestion path, licensing, user terms, attestations, support and release cadence. Read the SigNoz column with its edition in mind, because the free Community Edition omits SAML, SOC 2, HIPAA and support beyond Slack. Where a supplied fact is missing for New Relic, the cell tells you what to confirm in your contract or its documentation.
| Capability | New Relic | SigNoz |
|---|---|---|
| Data model and query language | NRQL queries telemetry in the New Relic platform | Query Builder, PromQL or ClickHouse SQL for dashboards and queries |
| Ingestion | Native OTLP ingest over gRPC or HTTP on ports 443, 4317 and 4318 | OpenTelemetry Collector accepts telemetry and writes it to ClickHouse |
| License | Hosted commercial service; the backend is not open source. Confirm terms in your contract. | MIT outside the ee/ and cmd/enterprise/ directories; enterprise license inside them |
| Hosting options | Hosted service; confirm whether any self-managed option applies to your account | Self-host with Docker Standalone, Docker Swarm or Kubernetes with Helm; SigNoz Cloud in US, EU and India |
| User model | Three billable user types (Basic, Core, Full platform); Core Compute offers unlimited users on consumption pricing | Confirm seat terms for each plan on the SigNoz pricing page before budgeting |
| SSO and SAML by edition | Confirm SSO and SAML availability by plan with New Relic | SSO on every edition including Community; SAML on Teams and Enterprise only |
| Compliance attestations | Confirm current SOC 2 and HIPAA status in New Relic's trust documentation | Community Edition lacks SOC 2 and HIPAA compliance; confirm plan-level status with SigNoz |
| Support channels | Confirm support tiers and response terms in your contract | Community Edition support is Slack only; Enterprise includes enterprise support |
| Release cadence | Vendor-managed hosted updates; confirm its change notice process | SigNoz v0.144.0 (Sept 29, 2026) to v0.146.0 (Oct 14, 2026). Collector v0.161.0 to v0.163.0 (Sept 16 to Oct 16, 2026). |
Where telemetry lives and who controls it
Where your traces, logs and metrics are stored decides who can read them, how long they stay, and which compliance evidence you can produce yourself. New Relic is a hosted service, while SigNoz can run in your own infrastructure, in SigNoz Cloud regions, or in a managed dedicated or BYOC arrangement. Each card below covers one decision to settle before you move data.
New Relic hosted regions
New Relic runs telemetry in hosted regions that you select for your account. Account data does not move between regions after you choose one, so a region choice made at signup is effectively a long-term decision. Ask New Relic which region holds your current account, whether data can be exported out of it, and what happens to existing data if you later need a different region. Confirm this with New Relic in writing, because the answer determines whether a migration must start from a clean account.
SigNoz Community self-hosted
The Community Edition runs entirely in your environment using Docker Standalone, Docker Swarm or Kubernetes with Helm. Telemetry is written to ClickHouse by the SigNoz OpenTelemetry Collector, so your team owns the storage, backups, upgrades and scaling of that cluster. Nothing leaves your network unless you configure it to. Check whether your hosting and retention rules allow ClickHouse and the Collector to run in the zone you need, and who holds the on-call duty for them.
SigNoz Cloud data centers
SigNoz Cloud stores data in US, EU or India data centers. This is a hosted option with a per-GB and per-sample billing model, and it suits teams that need an EU or India location without operating ClickHouse themselves. Confirm which data center your workspace uses, where backups and support access run, and whether the data center you need is available on the plan you are considering. Compare that with your own data center requirement before you commit.
SigNoz Enterprise deployment models
SigNoz Enterprise is offered as SigNoz Cloud Dedicated, as BYOC managed by SigNoz in your own cloud account, or self-hosted with enterprise support. In the self-hosted option your team still runs infrastructure, storage, scaling, upgrades and backups. The BYOC model shifts operation to SigNoz while keeping data in your account. Ask which option places data inside your account boundary, who holds administrative access, and what the contract says about support responsibilities.
Identity and SSO implications
SigNoz lists SSO on every plan, including the Community Edition, while SAML is available only on the Teams and Enterprise plans. New Relic access is tied to its user types and your identity setup in its own platform. Plan who authenticates to the observability tool, how accounts are removed when staff leave, and whether you need SAML to meet your identity policy. If SAML is required, the Community Edition is not enough on its own, so confirm that before you choose a deployment.
Compliance evidence split
Vendors hold evidence about their own platform, such as hosting controls and their own certifications, while your team holds evidence about your configuration, access reviews, retention settings and backup tests. SigNoz's pricing page says the Community Edition does not include SOC 2 or HIPAA compliance, so those attestations must come from the vendor's offering you buy, not from the free edition. DeployOpen prepares controls and evidence for your assessment, but it does not issue audit reports or certifications; independent auditors and certification bodies do that work.
How the SigNoz stack is built and what it asks of your team
The SigNoz OpenTelemetry Collector is the entry point for telemetry. It accepts data from many sources and writes it to ClickHouse, a column-oriented database that holds traces, logs and metrics. Behind it, an API server serves the React frontend and the query APIs that power the Query Builder, PromQL and ClickHouse SQL views, while Alertmanager handles alert deduplication, grouping and notification. Your team should map each of these components to an owner before a pilot starts, because a New Relic account hides them and a self-hosted SigNoz exposes all of them. Confirm the current component layout in the SigNoz architecture documentation, since the deployment shape can change between releases.
Most of the recurring effort sits in ClickHouse. Sizing depends on ingest volume, cardinality and query patterns, and storage grows with retention settings you choose, so retention becomes a policy decision rather than a default you accept. Backups, replication, schema-aware upgrades and disk monitoring all fall to your team when you self-host, and the SigNoz Community Edition support model is community Slack only. Ask any implementation partner to size the ClickHouse cluster from your measured ingest, define retention per signal, and document a restore test before go-live. Those tasks recur for as long as the platform runs.
The Collector can run in two roles. As an agent, it sits beside each service or host and forwards telemetry with local buffering. As a gateway, it receives data from many agents or applications, applies processing such as filtering and sampling, and exports to SigNoz. Most teams use both: agents on hosts for logs and host metrics, and a gateway in front of ClickHouse so that authentication, batching and rate limits are enforced in one place. The Collector's authenticator extensions can secure incoming connections, which matters if telemetry crosses network boundaries. Decide the topology early, since it determines how many Collector instances you operate and where you place the security controls.
What each option costs to own, by component
New Relic bills recurring usage and user seats, while a self-hosted SigNoz stack trades those fees for infrastructure, operations and a one-time migration. Each card below separates the recurring and one-time costs, names who gets paid, and lists what to request in a written quote before you compare totals.
New Relic data ingest charges
New Relic bills data by GB ingested regardless of type, and the first 100 GB per month is free. Above that, ingest volume is the main recurring driver, so log verbosity, trace sampling and metric cardinality decide the bill. Ask New Relic to model your last three months of ingest by data type, and check how Core Compute consumption pricing would change that model.
New Relic user types
New Relic has three billable user types: Basic, Core and Full platform. Recurring seat costs grow with the number of engineers who need dashboards, alert editing or query access, so role mapping matters as much as headcount. Core Compute offers consumption-based pricing with unlimited users, priced on queries, alerts and API calls. Ask which user type each current role maps to and how Core Compute would be billed for your query patterns.
SigNoz Community infrastructure and staff
The self-hosted Community Edition has no license fee, but the cost moves to infrastructure and people. A SigNoz install runs an OpenTelemetry Collector, ClickHouse, an API server and Alertmanager, so you pay for compute, disk for ClickHouse storage, backups and upgrades. Most of this recurs monthly, and storage grows with retention and ingest. Ask your team to size ClickHouse for your daily volume and retention target before comparing against New Relic.
SigNoz Cloud Teams pricing
SigNoz Cloud Teams starts at $49 a month, including $49 of usage. Logs and traces are billed at $0.30 per GB ingested with 15-day retention, and metrics at $0.10 per million samples with 1-month retention. Longer retention or heavier metric volume raises the bill, so confirm retention needs and sample counts before choosing between this and self-hosting. Check whether SAML, which is included on Teams, is required for your identity setup.
SigNoz Enterprise and support
SigNoz Enterprise starts at $4,000 a month and comes as SigNoz Cloud Dedicated, BYOC managed by SigNoz in your cloud account, or self-hosted with enterprise support. In the self-hosted option your team still runs infrastructure, storage, scaling, upgrades and backups. Ask which of those tasks SigNoz takes on in each option, what support response terms apply, and what the quote excludes.
One-time migration effort
Migration is a one-time cost, and it is mostly labor. Replacing New Relic agents with OpenTelemetry instrumentation changes application code and configuration, and dashboards and alert policies must be rebuilt by hand because no automated converter exists. Running both backends in parallel adds temporary double ingest. Ask any implementation partner for a written scope that lists services, dashboards, alert policies and log sources, plus the cutover and parallel-run plan.
How to move from New Relic to SigNoz without a big-bang cutover
This sequence lets a team run New Relic and SigNoz side by side, so each dashboard, alert and log stream is proven in SigNoz before New Relic is switched off. The output is a validated, documented cutover with a clear record of what was rebuilt by hand and what history was kept.
Inventory agents, logs, dashboards and alert policies
The engineering lead and the on-call owner list every service that reports to New Relic through an APM agent or OTLP exporter, every log forwarder, every dashboard and every alert policy with its notification targets. Record which New Relic user types and data volumes each team relies on, since billing drives the timing of the exit. The inventory is done when each item has an owner and a target state: keep, rebuild in SigNoz, or retire.
Stand up SigNoz in a test environment
The platform engineering team deploys self-hosted SigNoz in a non-production environment using one of the documented install paths, such as Docker, Docker Swarm or Helm on Kubernetes. They confirm the ClickHouse storage, the OpenTelemetry Collector that receives telemetry, and the retention and backup settings the organization requires. The step is complete when a test trace, metric and log from a sample service appear in the SigNoz interface. Confirm the current release and supported install methods in the SigNoz documentation before you start.
Replace or repoint instrumentation with OpenTelemetry
Service owners either replace New Relic agents with OpenTelemetry SDKs or, where code already emits OTLP to New Relic, add a second OTLP exporter that targets the SigNoz Collector. Sending to both backends in parallel keeps New Relic as the reference while SigNoz receives identical telemetry. Check that trace context propagates across services and that service names match between the two systems. The step is done when each service produces the same spans and metrics in both backends for a sustained test period the team sets itself.
Collect logs with the Collector or Fluent Bit
The platform team routes container and host logs through either the OpenTelemetry Collector or Fluent Bit, depending on what is already deployed, and sends them to the SigNoz Collector. They confirm parsing, field names, and trace correlation so that log lines link to traces. The output is a log stream in SigNoz that matches the volume and fields seen in New Relic for the same services. Keep the original forwarder running until the comparison is signed off.
Recreate dashboards and alerts by hand
No automated converter exists between New Relic dashboards and alert policies and SigNoz, so the observability team rebuilds each item from the inventory using SigNoz's Query Builder, PromQL or ClickHouse SQL. They map each NRQL query to an equivalent SigNoz query, configure notification channels and escalation, and document any query that cannot be reproduced. The step is complete when each rebuilt alert has been tested by a deliberate fault and its notification has reached the right responders.
Validate signals against the New Relic baseline
Engineers compare the dual-run data for latency, error rate, throughput and log volume between the two platforms for each service in scope. They review gaps caused by sampling, missing attributes or unsupported features, and note which features the Community Edition does not include, such as SAML, anomaly detection or prebuilt integrations, against the organization's requirements. The output is a signed validation record per service, with open differences assigned to an owner.
Cut over and retain or export history
After validation, the team stops the New Relic exporters service by service, starting with the least critical, and keeps the on-call rota pointed at SigNoz alerts. Before the New Relic account is closed, the team decides what historical data to keep, using New Relic's export options or an archive, and records the retention period required by its own policy. The cutover is complete when no production service sends data to New Relic, the historical decision is documented, and the runbooks name SigNoz as the system of record.
Questions buyers ask before switching from New Relic to SigNoz
What does it cost to switch from New Relic to SigNoz?
The switch cost is mostly staff time plus whatever you pay for the new backend, so the answer depends on which SigNoz path you pick. Self-hosting the Community Edition has no license fee, but you pay for the ClickHouse storage, compute, backups and the engineers who run the cluster. New Relic charges per GB ingested, with 100 GB ingested per month free according to New Relic's pricing and billing documentation, plus user fees by user type. SigNoz Cloud's Teams plan starts at $49 a month including $49 of usage, and the SigNoz pricing page lists logs and traces at $0.30 per GB ingested. Ask any implementation partner for a quote built from your current ingest volume, retention needs and user count, and separate one-time work (rebuilding dashboards and alerts) from recurring hosting and support.
How much effort does moving off New Relic take?
Effort is driven by how much New Relic-specific work your team has built, not by the data volume alone. The biggest items are replacing New Relic APM agents with OpenTelemetry instrumentation or repointing existing OTLP exporters, redirecting log collection through the OpenTelemetry Collector or Fluent Bit, and recreating dashboards and alert policies by hand, since there is no automated converter. Services with many custom instrumentation calls, many NRQL alert conditions and several teams sharing dashboards take the longest. Running both backends in parallel adds time but lowers cutover risk. Ask for an inventory of agents, services, dashboards and alert conditions before accepting any effort estimate.
Can our in-house team migrate from New Relic to SigNoz alone?
An in-house team can do it if it already runs Kubernetes or Docker, has experience with OpenTelemetry and has spare capacity for dashboard and alert rebuilds. The skills gap usually sits in ClickHouse operations, Collector pipeline tuning and retention design, because SigNoz stores telemetry in ClickHouse through its OpenTelemetry Collector. SigNoz documents installation with Docker Standalone, Docker Swarm and Kubernetes with Helm. Teams without that capacity often bring in outside help for the design, the cutover plan or the first production clusters, under a fixed written scope. Decide which parts you will own after cutover before you start.
Is the SigNoz Community Edition enough for a regulated organization?
The Community Edition covers APM and tracing, log management, infrastructure monitoring, alerting and LLM monitoring, according to the SigNoz pricing page. It does not include SAML, SOC 2 or HIPAA compliance, anomaly detection or prebuilt integrations, and its support is community Slack only. SSO is listed on every plan, but SAML is limited to the Teams and Enterprise plans. If your controls require SAML login, a SOC 2 report from the vendor or HIPAA-aligned support, confirm those requirements against the SigNoz plan terms before you commit. DeployOpen prepares systems and evidence for compliance assessments but does not issue audit reports or certifications, so independent auditors decide whether your controls meet the standard.
Can we keep New Relic agents while moving to SigNoz?
Only partly. New Relic's native OTLP ingest accepts OpenTelemetry data, so applications already sending OTLP can be repointed at a SigNoz Collector endpoint, while proprietary New Relic agents must be replaced with OpenTelemetry SDKs or auto-instrumentation. Some teams run both paths for a period, sending the same telemetry to New Relic and SigNoz so dashboards can be compared before cutover. Check each language and framework in your estate against the OpenTelemetry status page, since trace SDKs are stable in most languages while log SDK maturity varies. Keep in mind that running dual exporters doubles telemetry egress and may affect New Relic billing during the overlap.
What happens to our NRQL-built dashboards and alerts?
NRQL dashboards and alert conditions do not convert automatically, so each one must be rebuilt in SigNoz using its Query Builder, PromQL or ClickHouse SQL. Start by exporting a list of every dashboard, its owners, the queries behind each panel and every alert policy with its notification channels. Group them by business service, rebuild the high-value ones first and retire dormant ones rather than copying them. Validate each rebuilt alert against historical data and check that notifications reach the same on-call people. Ask any partner to deliver this as a tracked inventory with sign-off, not as an open-ended task.
Does SigNoz Cloud or Enterprise reduce our operating load?
It shifts some of the load, and the split depends on the option you choose. SigNoz Cloud runs the backend for you in US, EU or India data centers, with Teams pricing as described on the SigNoz pricing page. SigNoz Enterprise starts at $4,000 a month and comes as SigNoz Cloud Dedicated, as BYOC managed by SigNoz in your cloud account, or self-hosted with enterprise support. In the self-hosted option, your team still runs infrastructure, storage, scaling, upgrades and backups. Compare who carries each duty in writing, and confirm where your data will reside, since data residency decides which deployment model is acceptable.
How DeployOpen helps evaluate, implement and migrate to SigNoz
DeployOpen is a Chainscore Labs company that plans, implements, integrates, hardens, backs up, documents and supports self-hosted open-source platforms inside your own cloud accounts, data centers or air-gapped networks. For New Relic vs SigNoz, we start with a written scope that maps your New Relic agents, log sources, dashboards and alert policies to a self-hosted SigNoz deployment, then build and document it in your environment.
How we scope
- Inventory New Relic agents, OTLP exporters, log forwarders, dashboards and alert policies to size the migration work.
- Agree in writing which services move first, which run in parallel, and which stay on New Relic during cutover.
- Confirm SigNoz deployment target (Docker Standalone, Docker Swarm or Kubernetes with Helm) and data residency requirements before build.
How we build
- Replace New Relic APM agents with OpenTelemetry instrumentation or repoint existing OTLP exporters at an OpenTelemetry Collector.
- Configure log collection through the OpenTelemetry Collector or Fluent Bit, with authentication and TLS settings reviewed against Collector security guidance.
- Rebuild dashboards and alert policies in SigNoz, and test alert routing and notifications end to end before cutover.
How we hand over
- Deliver architecture, configuration, runbooks and a dashboard and alert inventory mapping each New Relic item to its SigNoz equivalent.
- Document which New Relic features are not covered by the Community Edition, such as SAML, anomaly detection and prebuilt integrations, so decisions are recorded.
- Walk your operations team through upgrades, backups and ClickHouse storage operations before handover is signed off.
How we support
- Ongoing support, upgrades and continuous testing are available as a retainer after handover.
- Retainers can cover SigNoz version upgrades, Collector updates and periodic review of retention and storage growth.
- Confirm with DeployOpen in the written scope which support tier, response expectations and backup responsibilities apply to your environment.
