When Zoho CRM or EspoCRM fits a small or midsize sales team
If you are facing a Zoho CRM renewal, an edition change, an API limit or a data residency question, the choice comes down to where you want the platform run and how much of it your team wants to own. Zoho CRM fits teams that value vendor-run hosting and the wider Zoho app ecosystem, such as Zoho Books, Desk or Campaigns, and that do not want to operate a server. EspoCRM fits teams that need self-hosted control of customer data, AGPL-3.0 licensing and no per-seat fee for the open-source edition, which the EspoCRM pricing page confirms can be downloaded and self-hosted for free. The trade-off is that you carry the hosting, upgrades, backups and security patching yourself, or pay a partner to do it.
Several factors decide the answer. First, check your data residency rules: if a regulator, customer contract or internal policy requires that records stay in a specific location or under your own control, a self-hosted EspoCRM instance on your cloud account or data center may be the simpler path, while Zoho's regional data centers may satisfy other requirements. Second, assess your internal admin capacity. EspoCRM needs a PHP and database stack, scheduled cron jobs for background tasks and regular upgrades, so a team without someone who can own that stack should budget for outside support. Third, decide whether you need Zoho's other apps. If your finance, support or marketing work already runs on Zoho, the ecosystem value may outweigh per-user costs.
Finally, count how much custom process logic you run. EspoCRM covers custom entities, layouts, Formula Script and, through the Advanced Pack, reports and Business Process Management. If your sales process depends on many Zoho workflow rules, blueprints or Deluge functions, confirm how each one maps before you commit, because the rebuild is often the largest effort in a move. Also confirm whether you need the Advanced Pack in a self-hosted install or in EspoCRM Cloud, since the pricing page includes it only in the cloud plans, and check the sign-in model your identity team requires, since EspoCRM supports OpenID Connect and LDAP.
Which option fits which buyer situation
This table matches common buyer situations for Zoho CRM vs EspoCRM to the option that fits better, with the condition that makes each advantage matter. Read it against your own data residency rules, user count, admin capacity and integration needs before you decide. The main takeaway is that EspoCRM fits self-hosting and per-user cost control, while Zoho fits teams that depend on Zoho's wider app suite and managed hosting.
| Buyer situation | Better fit | Reason and condition |
|---|---|---|
| Customer data must stay on your own servers | EspoCRM | EspoCRM runs on your own server with PHP and MySQL, MariaDB or PostgreSQL. This matters only if your policy forbids regional SaaS hosting for contact and deal records. |
| Per-user cost is growing with headcount | EspoCRM | The open-source edition is free to download and self-host, while Zoho bills per edition and user. Your own hosting and admin time still count toward the total. |
| You need Zoho Books, Desk or other Zoho apps | Zoho CRM | EspoCRM covers CRM only, and its official extensions do not replace accounting or helpdesk suites. Choose Zoho if tight integration with other Zoho apps outweighs self-hosting. |
| No internal admin or ops capacity | Zoho CRM | EspoCRM needs a web server, PHP, a database, cron jobs and upgrades. Zoho's managed service removes those duties, so confirm whether a support retainer would cover the gap. |
| Custom entities, layouts and automated processes | EspoCRM | Entity Manager, Formula Script and the Advanced Pack provide reports, BPM and workflows. Confirm that the Advanced Pack and Formula features cover your specific process rules before you commit. |
| OIDC sign-in with an identity provider | EspoCRM | EspoCRM supports OpenID Connect with group-to-team mapping and a fallback login method. Note that EspoCRM's own 2FA is not compatible with OIDC, so plan MFA at the identity provider. |
| LDAP or Active Directory sign-in only | EspoCRM | The EspoCRM documentation describes LDAP authentication for Active Directory and OpenLDAP. Confirm the exact directory setup with a test in your environment. |
| Heavy scripted integrations and API traffic | EspoCRM | The REST API on your own server avoids Zoho's edition-based API credit caps. Use HMAC authentication, since the docs describe it as the most secure option and basic authentication as not recommended. |
Where the data lives and who controls it
Zoho CRM keeps your records in Zoho's regional data centers under Zoho's operational control, while EspoCRM can run in your own cloud account or data center. The cards below cover the hosting choice, the sign-in path, and what you must still prove to an assessor once the platform is yours.
Zoho regional data centers
Zoho CRM stores customer records in the regional data centers Zoho operates, and you use the service under Zoho's platform controls. Your team cannot choose the server, patch cycle or physical location beyond what Zoho offers. Before you decide, confirm with Zoho which region holds your org, where backups are kept, and which sub-processors touch the data. Those answers define your residency position today.
EspoCRM on your own server
EspoCRM runs on PHP with MySQL, MariaDB or PostgreSQL behind Apache, Nginx or IIS, so the application and its database sit in your cloud account or data center. You control the server location, network paths, patch windows and backups. The trade-off is that your team operates the stack, including cron jobs for background work, certificates and upgrades. Confirm who owns those duties before go-live.
EspoCRM Cloud as a hosted option
EspoCRM Cloud is the vendor-hosted route if you want the open-source application without running servers. It keeps your data outside your own infrastructure, so it changes the residency question rather than removing it. Ask the vendor where the instance runs, how backups are held, and what happens to your data at exit. Per-user pricing applies, and the Advanced Pack is included in cloud plans.
Sign-in through your identity provider
EspoCRM supports OpenID Connect sign-in, with optional user creation on first login, mapping of identity provider groups to teams, and backchannel logout. It also documents LDAP authentication for Active Directory and OpenLDAP. Note that EspoCRM's own two-factor authentication is not compatible with OIDC, so MFA must be enforced at your identity provider. Keep a fallback login method and test it before you disable local accounts.
Shared responsibility for compliance evidence
Self-hosting moves more of the compliance evidence to your team. You must show access reviews, change records, backup restores and hosting controls for the environment you run. DeployOpen can prepare systems, controls and evidence for an assessment, but independent auditors and certification bodies issue any attestation. Agree in writing which controls the vendor, the cloud provider and your staff each cover before the audit scope is set.
What running EspoCRM on your own server involves
The first decision is the server stack. EspoCRM's server configuration docs list PHP 8.3 to 8.5 as the runtime, with MySQL 8.0 or newer, MariaDB 10.6 or newer, or PostgreSQL 15 as the database, served by Apache, Nginx or IIS. Background jobs such as scheduled tasks and workflow processing depend on cron or a Windows scheduled task, so a server that is only started for web traffic will leave those jobs idle. Confirm the exact PHP extensions, memory limits and file permissions against the EspoCRM server configuration docs before you size the host, and have your team check whether the database you choose is already supported and patched in your environment.
For Ubuntu, Debian and Linux Mint, the installation script deploys a Docker-based stack with Nginx and MariaDB, and it can request Let's Encrypt certificates. Its command.sh utility covers backups, restores and upgrades, so the script is a sensible starting point for a pilot. Production use needs more than the script: someone must own the backup schedule, test restores on a separate host, and decide where the backups are stored, since the platform's data, attachments and configuration all sit on your server. Read the installation by script docs and write a restore test into the runbook before go-live.
Upgrades need a plan because the release line moves quickly. According to the EspoCRM GitHub releases page, 10.0.0 shipped on July 2, 2026 and 10.0.10 on October 14, 2026, after 9.0.0 on January 20, 2025. Major versions can change behavior, custom entities, formulas and integrations, so take a backup, upgrade a copy of the instance, retest your Formula Script and API integrations, then schedule the change. Ask whoever supports your deployment to confirm which version they will maintain and how long each patch line receives fixes.
What each option costs over time
Zoho CRM is priced per user per edition, while EspoCRM's open-source edition carries no licence fee, so the comparison turns on hosting, extensions, migration, support and internal admin time. The cards below separate one-time project costs from recurring ones and name the drivers that move each line. Ask every vendor and partner for a written breakdown before comparing totals.
Zoho subscription per user
Zoho CRM is billed per user per edition, and each edition sets its own feature set and API credit allowance. Recurring cost scales with the number of licensed users and with any move to a higher edition for reports, automation or API volume. Before you compare, confirm current per-user rates, which edition covers your workflows, and how Zoho counts API credits across integrations. Use your own seat count and edition list, not a list price from memory. Recurring, scales with seats and edition.
EspoCRM licence and Cloud fees
The open-source EspoCRM edition is licensed under AGPL-3.0 and can be downloaded and self-hosted for free, so the licence line is zero. If you prefer a managed service, EspoCRM Cloud is billed per user per month with minimum seat counts, and the Advanced Pack is included in every cloud plan. Compare those per-user cloud rates with your Zoho seat count, and remember that cloud and self-hosted costs follow different drivers. Recurring only if you choose Cloud.
Hosting and infrastructure
Self-hosting EspoCRM means paying for servers or cloud instances, storage, TLS certificates and monitoring in your own accounts. The stack needs PHP 8.3 to 8.5, a supported database and a web server, and background jobs depend on cron or a scheduled task. Costs rise with user count, attachment volume and high availability requirements. Ask your infrastructure team for a per-environment estimate covering production, staging and disaster recovery. Recurring, driven by capacity and redundancy.
Backups and data exports
Zoho's scheduled backups export CSV files and attachments in a ZIP archive, and the download link stays active for 7 days, so retention must be planned on your side. With EspoCRM you own backup scheduling, storage location, encryption, restore testing and retention periods. Those tasks add recurring storage and operations time. Confirm who will test restores and how often, because an untested backup is not a recovery plan. Recurring, with a one-time setup.
Extensions and integrations
EspoCRM's reports, BPM and workflows arrive through the Advanced Pack, which is included in all EspoCRM Cloud plans. Self-hosters should confirm whether the Advanced Pack, the Sales Pack and other official integrations such as Google, Outlook or Zoom are licensed for their deployment and whether any need a paid tier. Zoho charges through its edition and add-on structure, so list every connector you use on both sides before comparing. One-time setup, with possible recurring licences.
Migration project and support
Moving from Zoho CRM is a one-time project covering data extraction through backup or API, entity and layout mapping, rebuilding Zoho workflow rules and recreating integrations. Ongoing support, upgrades and security testing can be bought as a retainer or handled in house. Fixed-scope work is agreed in writing before it starts, and a quote follows from that scope. Request line items for discovery, mapping, migration rehearsals, cutover, training and any post-go-live support. One-time for migration, optional recurring for support.
How a move from Zoho CRM to EspoCRM is structured
The sequence turns Zoho CRM's modules, records, automation and sign-in into a self-hosted EspoCRM instance that your team has tested and can run after cutover. Each step ends with a written output that the next step depends on.
Agree scope and written requirements
Your team lists the Zoho CRM modules, custom fields, layouts, workflow rules, blueprints and integrations that must survive the move, and marks which ones are retired. DeployOpen or your internal lead records these in a written scope with named owners for sign-off. The step is done when every module and automation has a keep, rebuild or retire decision and the scope is approved in writing.
Export records from Zoho CRM
Run a data backup in Zoho CRM, or extract through the API for larger or scripted pulls. The backup produces CSV files in a ZIP archive with record attachments, and its download link stays active for 7 days, so the file must be downloaded and stored in a controlled location within that window. Zoho's backups exclude email content, documents and integration data, so those sources are exported or retrieved separately and tracked in the scope. The step is done when every exported file is checksummed and its record counts match what Zoho reports.
Map entities, fields and layouts
Map each Zoho module to an EspoCRM entity, then map fields, field types, picklists, relationships and page layouts. Custom entities and layouts are built in the Entity Manager, and imports are tested against the EspoCRM import documentation before any real data is loaded. Lookups, owners and teams are mapped so that record ownership and visibility carry across. The step is done when a mapping document is signed off and a sample import of each entity loads without field errors.
Rebuild automation in Formula Script and BPM
Recreate Zoho workflow rules, blueprints and approval logic using EspoCRM's Formula Script in before-save scripts, workflows and Business Process Management, which is included in the Advanced Pack on EspoCRM Cloud and is an official add-on for self-hosted instances. Rebuild rules one at a time, comparing each against the original Zoho rule and its trigger conditions. Reports and dashboards are rebuilt in the same pass. The step is done when each rebuilt rule has a test case with expected output and the business owner has accepted it.
Set up identity and access
Configure how users sign in, whether through OpenID Connect or LDAP for Active Directory or OpenLDAP, and map identity provider groups to EspoCRM teams where your setup supports it. Create dedicated API users with role-based permissions for any integrations, and choose the HMAC method for API access, since the EspoCRM documentation describes it as the most secure option and basic authentication as not recommended. Note that EspoCRM's own two-factor authentication is not compatible with OIDC. The step is done when test users from each role can sign in and see only the records their role allows.
Run a test migration
Load the full set of exports into a non-production EspoCRM instance hosted on your own infrastructure, using the mapping and rules from the earlier steps. Compare record counts, field values, ownership, attachments and automation outcomes against the Zoho source for a defined sample and for all records in critical modules. Log every defect with an owner and fix it before the next run. The step is done when a complete test run has no open critical defects and the business owners have signed off the results.
Cut over and run in parallel
Freeze changes in Zoho CRM, run the final export, load it into production EspoCRM and switch users, integrations and API clients to the new endpoint. For a defined period, keep Zoho read-only and reconcile key records daily to catch gaps. Backups of the new instance are scheduled and a restore is tested before Zoho access ends. The step is done when reconciliation reports match, users work from EspoCRM only and the Zoho subscription and data retention decisions are documented.
Questions buyers ask before choosing EspoCRM over Zoho CRM
How much does a switch from Zoho CRM to EspoCRM cost?
The cost is driven by who does the work and how much data and customization must move, not by a license fee, because the open-source EspoCRM edition is free to download and self-host according to the EspoCRM pricing page. Expect one-time costs for hosting setup, data mapping, migration, testing and user training, plus recurring costs for servers, backups, upgrades and admin time. If you buy EspoCRM Cloud instead, the pricing page lists 15 US dollars per user per month on Basic (minimum 3 users), 25 dollars on Enterprise (minimum 5 users) and 69 dollars on Ultimate (minimum 10 users), with the Advanced Pack included. Ask any implementation partner for a fixed-scope quote that separates migration, configuration, hardening, backup and handover, and state which Zoho editions and modules are in scope.
How long does a Zoho CRM to EspoCRM migration take?
Duration depends mainly on data volume, the number of custom modules and fields, how many workflow rules and blueprints must be rebuilt, and how much testing your sales operations require. A team with a small set of standard modules and clean data will move faster than one with heavily customized layouts, scripted automation and years of attachments. Zoho's scheduled backups produce CSV files in a ZIP archive with attachments, and download links remain active for 7 days, so the extraction step has a hard window to plan around. Ask for a timeline that breaks out extraction, entity and layout mapping, Formula Script rebuilding, identity provider setup, parallel-run testing and cutover, and confirm the sign-off criteria for each stage.
What does our team need to provide for the migration?
You need a named admin owner who can make configuration decisions, process owners from sales, service and finance who can confirm pipelines, stages and reports, and someone with access to your identity provider if you want OpenID Connect or LDAP sign-in. The admin owner typically signs off on entity design and permissions, process owners validate that rebuilt workflows match how deals really move, and IT provides the server, DNS, certificates and mail settings. EspoCRM's OIDC support includes optional user creation on first login and mapping of identity provider groups to teams, so group structures should be agreed before go-live. Also collect a list of Zoho integrations in use, because backups exclude email content, documents and integration data and those need separate handling.
Can our own admins run an EspoCRM migration without outside help?
A capable administrator can install EspoCRM on a supported stack and build simple entities and layouts, because the Entity Manager and Formula Script are part of the core product. The harder work is usually the first things to break: field types that do not map cleanly from Zoho, duplicate handling during import, workflows that depended on Zoho-specific logic, permissions that were implicit in Zoho profiles, and email or calendar history that the Zoho backup does not contain. Backups, upgrades and restores also need a tested runbook, since EspoCRM provides a command.sh utility for those tasks in its Docker-based install. Decide early which of these tasks your team owns and which you will contract out.
Does EspoCRM include reports and BPM without the Advanced Pack?
Reports, Business Process Management and workflows come from the Advanced Pack, which is an official add-on that is included in all EspoCRM Cloud plans. On a self-hosted installation you would need to install and license that extension separately, so confirm its current terms on the Advanced Pack page before you budget. Core EspoCRM covers entities, layouts, Formula Script before-save logic and API before-save scripts, which handle many field-level rules without the pack. Map each Zoho workflow rule and blueprint to one of those options during design, and agree with stakeholders which automations must exist at launch.
How do EspoCRM API limits compare with Zoho CRM API credits?
Self-hosted EspoCRM does not impose a vendor credit cap, so the practical limits are your server capacity, database performance and any rate controls you configure at the web tier. Zoho CRM edition-based API credits govern how many calls integrations can make, which often shapes how you design syncs. EspoCRM's REST API supports API key, HMAC and basic authentication through dedicated API users with role-based permissions, and its documentation describes HMAC as the most secure option and basic authentication as not recommended. Ask your integration partner to load-test the sync patterns you need, and confirm what your hosting provider's own network and resource policies allow.
Which EspoCRM hosting requirements affect operations and security?
EspoCRM requires PHP 8.3 to 8.5, MySQL 8.0 or newer, MariaDB 10.6 or newer or PostgreSQL 15, running on Apache, Nginx or IIS, and cron or a scheduled task must run for background jobs. These are operational dependencies that someone must patch and monitor. Its OIDC integration does not work with EspoCRM's own two-factor authentication, so your identity provider must enforce MFA. Review the EspoCRM security documentation and your own compliance obligations before go-live. DeployOpen can plan, implement, harden, back up and document such a deployment in your own infrastructure, and prepares evidence for compliance assessments, but auditors and certification bodies issue any audit reports or certifications.
Should we choose EspoCRM Cloud or self-host EspoCRM?
Choose self-hosting when you need the data to stay on servers you control, when you want to avoid per-user fees, or when integrations and hosting rules require it. Choose EspoCRM Cloud when you prefer the vendor to run the platform and accept per-user pricing from 15 US dollars on Basic, with the Advanced Pack included, according to the EspoCRM pricing page. The self-hosted path moves patching, backups, uptime and disaster recovery to your team or your implementation partner, so the staffing question matters more than the license question. Compare total recurring effort for both options before deciding.
When staying on Zoho CRM is the better choice
Staying on Zoho CRM is the better choice when the sales team already runs on other Zoho apps and the value sits in the connections between them. If quotes, invoicing, support tickets, marketing campaigns or inventory live in Zoho Books, Zoho Desk, Zoho Campaigns or Zoho Inventory, moving only the CRM to EspoCRM means rebuilding each handoff with your own integrations. EspoCRM covers CRM depth well, including custom entities, layouts, Formula Script and the Advanced Pack reports and BPM, but it does not offer a Zoho-style suite of adjacent apps. Before deciding, list every Zoho app your sales and service staff touch each day and check which ones have no official connector to EspoCRM. Ask Zoho which of those apps you would lose access to on your current edition and whether any bundled licensing (for example, Zoho One) changes the per-user math.
Staying on Zoho CRM also makes sense when you have no internal admin capacity to run a self-hosted application. EspoCRM on your own server needs someone to patch PHP and the database, configure cron for background jobs, manage backups and restores with the command.sh utility from the installation script, handle upgrades, and administer API users and roles. If nobody on your team can own those tasks on a fixed schedule, the operating cost of EspoCRM shifts to whoever you hire or contract. A reasonable test is to name a person who will perform each recurring task and confirm they have the time. If you cannot, ask a partner for a written scope covering hosting, patching, backups and support, and compare that quote with your current Zoho subscription before you commit.
Zoho CRM also remains the stronger fit when vendor-run regional hosting is a requirement. Zoho hosts its service in regional data centers, and a data residency or procurement rule may accept that arrangement more readily than a self-managed server. Confirm with Zoho which data center region your organization is assigned, where backups are stored, and which certifications or assessment reports Zoho can provide to your auditors. Also note that Zoho's own backups exclude email content, documents and integration data, so self-hosting does not change that gap by itself. If your regulator or internal policy prefers a provider with formal assessments over self-run infrastructure, keep Zoho in the shortlist and compare it against EspoCRM on the same written criteria.
How to test EspoCRM against your Zoho data before committing
This sequence gives you a proof-of-fit on your own infrastructure, so you can decide on EspoCRM with evidence from your own records, sign-in, and recovery tests rather than from a feature comparison alone.
Select a representative data sample
Choose a slice of Zoho CRM data that reflects real complexity: a few hundred accounts, contacts and deals across your busiest pipeline, plus records that use your custom fields, lookups and attachments. Include a few records that are messy on purpose, such as duplicates, blank required fields and old closed deals. Your sales operations lead should sign off on the sample. You know this step is done when the sample is exported and the owner has confirmed it covers every module you plan to move.
Export the sample from Zoho CRM
Run a scheduled or immediate data backup from Zoho CRM, or use the Bulk Read API for a scripted extraction if you need a narrower selection. Record the export date, because the download link stays active for 7 days according to Zoho CRM help. Note in writing what the export leaves out, including email content, documents and integration data, so those gaps are handled separately. You know this step is done when the CSV files and attachments are saved to your test environment and the gap list is documented.
Install EspoCRM in a test environment
Deploy EspoCRM on a server inside your own infrastructure, using the supported PHP, database and web server versions listed in the EspoCRM server configuration docs, or the installation script for Ubuntu, Debian and Linux Mint. Confirm that cron or the scheduled task is running, because background jobs depend on it. Your platform engineer does this work. You know this step is done when the test instance loads, background jobs run, and a backup can be taken with the installer's utility.
Map and import two or three modules
Pick the modules that carry most of your sales process, usually accounts, contacts and opportunities or their EspoCRM equivalents. Map each Zoho field to an EspoCRM field, add custom fields in the Entity Manager, and check how lookups and relationships come across. Use the EspoCRM import documentation to run a test import into the sandbox. Your CRM administrator and a sales lead should review a sample of imported records side by side. You know this step is done when record counts match, relationships resolve, and the reviewers have signed off on field-level accuracy.
Rebuild one production workflow
Choose one Zoho workflow rule or blueprint that your team depends on, such as a stage-change notification or a lead assignment rule. Rebuild it in EspoCRM using a before-save script, a workflow, or a BPM flow, depending on the logic. The Advanced Pack, which is included in all EspoCRM Cloud plans, covers reports and BPM, so confirm whether your self-hosted edition needs it. Run the workflow with test records and compare the result to the Zoho behavior. You know this step is done when the workflow fires on the expected triggers and the output matches the original rule.
Test OIDC or LDAP sign-in
Connect EspoCRM to your identity provider using OpenID Connect or LDAP, depending on which your directory supports. Test first login with a new user, group-to-team mapping, the fallback login method, and sign-out behavior. Confirm with your identity team that EspoCRM's own two-factor authentication is not used alongside OIDC, since the docs say it is not compatible. You know this step is done when a test user from each relevant group signs in, receives the correct team membership, and can be disabled at the directory without a local password change.
Check backup and restore
Take a full backup of the EspoCRM test instance using the installer's backup utility, then restore it to a second clean server. Verify record counts, attachments, custom field definitions and user permissions after the restore. Confirm the process with your security team against your own recovery point and recovery time requirements. You know this step is done when the restored instance matches the original, and the team has written down the exact restore steps for operations.
Decide on go or no-go
Bring the results together in a short review covering import accuracy, workflow parity, sign-in tests, restore results and the list of gaps from the Zoho export. Add the open items, such as integrations or email history, and the ownership for each. Ask for a fixed-scope quote from DeployOpen or another implementer that is based on what this test revealed. You know this step is done when the decision owner records a go, no-go or conditional decision with the named gaps and their owners.
How DeployOpen helps evaluate, implement or migrate EspoCRM
DeployOpen plans, implements, customizes, integrates, hardens, backs up and documents self-hosted open-source platforms inside your own infrastructure. For Zoho CRM vs EspoCRM, we start by checking which Zoho modules, workflows and integrations your team depends on, then decide whether EspoCRM fits before any build work begins.
How we scope
- Inventory the Zoho CRM modules, custom fields, workflows and integrations your sales team actually uses today
- Map which of those need native EspoCRM entities, layouts, Formula Script or Advanced Pack reports and BPM
- Confirm sign-in requirements for OIDC or LDAP and the hosting target in your cloud account or data center
- Agree the scope, deliverables and timeline in writing before work starts, since engagements are fixed-scope
How we build
- Deploy EspoCRM on your servers with the database and web stack your standards require, such as MariaDB or PostgreSQL
- Configure entities, layouts and before-save scripts in the Entity Manager to match your sales process
- Connect identity provider sign-in and set up API users with HMAC or API key authentication for integrations
- Test permissions, imports and integrations against a copy of your Zoho data before any cutover
How we hand over
- Document the configuration, role permissions, scheduled jobs and backup and restore procedures for your team
- Walk administrators through the EspoCRM upgrade process and the
command.shbackup and restore utility - Provide a record of the Zoho export sources used, field mappings and any data left out of the migration
- Hand over runbooks so your staff can operate the system without depending on DeployOpen day to day
How we support
- Offer ongoing support, upgrades and continuous testing as a retainer after go-live
- Prepare the system, controls and evidence your compliance team needs, while independent auditors issue any assessment outcome
- Run security testing of the EspoCRM application and its APIs on a schedule agreed in the written scope
- Ask for a quote based on the written scope, since DeployOpen does not publish a price list
