Microsoft Dynamics 365 Sales is Microsoft's per-user CRM on Dataverse, with a separate on-premises Customer Engagement line. Pages here cover replacing it with self-hosted SuiteCRM, Odoo or EspoCRM.
Comparing Dynamics 365 Sales with self-hosted SuiteCRM: accounts, opportunities, quotes and cases, workflow and reporting, Outlook and SSO integration through Microsoft Entra ID SAML, what Copilot and the Power Platform add on the Microsoft side, and licensing against hosting and support.
For companies running Dynamics 365 Sales alongside Business Central or other Microsoft finance tools: how Odoo CRM with Odoo's sales, invoicing and inventory apps compares as one self-hosted suite, Community versus Enterprise edition, and the Microsoft 365 integration you keep.
Comparing Dynamics 365 Sales with EspoCRM for mid-sized sales teams: entity customization without code, BPM and workflows through the Advanced Pack, Outlook and Microsoft 365 integration, OIDC sign-in with Entra ID, and what the Dataverse platform does that EspoCRM leaves to you.
Moving from Dynamics 365 Sales to SuiteCRM: extracting Dataverse tables through Excel exports or Azure Synapse Link, mapping accounts, contacts, opportunities and activities, rebuilding business process flows, and repointing Outlook and SSO for users.
Moving Dynamics 365 Sales data and processes into self-hosted Odoo: getting complete table exports out of Dataverse, importing customers, opportunities and products, rebuilding quote-to-invoice in Odoo's apps, and planning the cutover for teams also leaving Microsoft finance tools.
Cost of ownership by component: Dynamics 365 Sales per-user editions, Copilot credits and the extra Power Platform licenses Microsoft lists, against SuiteCRM's free software, servers and database, migration, customization, support and the people who run it.
What Microsoft gives you to get CRM data out: Excel exports from views and their size limits, Azure Synapse Link to a data lake for full table copies in CSV, which tables need change tracking, and what to extract before the subscription ends.
For organizations still on Dynamics 365 Customer Engagement (on-premises) 9.1: what the extended support dates mean, the choice between moving to Dynamics 365 online or a self-hosted open-source CRM that stays on your servers, and how to plan the migration window.
Replacing Dynamics 365 Customer Service cases, queues and knowledge articles with self-hosted Zammad or SuiteCRM case management, and keeping the link between support tickets and sales accounts once both leave Dataverse.
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